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Hi, so if anyone can help me that would be great! I got my DJI mavic mini at the start of this month and it was great until a few days ago when I landed and noticed that the back left motor was stuck and would not move without a lot of force but the thing is I have been so careful with it and haven't crashed it, scraped it or even landed in a dusty location. I have been so careful to prevent anything from happening. I have the fly more combo and I first noticed it when I landed. I went to fold the drone up and move the props into its place but the once motor wouldn't move. I contacted DJI and they told me to contact a certified repair shop near me. what should I do? P.S. Here is a video of my problem. (*volume on*) https://photos.app.goo.gl/RFcg5aARBFkPKzTv7

Hi, so if anyone can help me that would be great!

I got my DJI mavic mini at the start of this month and it was great until a few days ago when I landed and noticed that the back left motor was stuck and would not move without a lot of force but the thing is I have been so careful with it and haven't crashed it, scraped it or even landed in a dusty location. I have been so careful to prevent anything from happening.

I have the fly more combo and I first noticed it when I landed. I went to fold the drone up and move the props into its place but the once motor wouldn't move.

I contacted DJI and they told me to contact a certified repair shop near me.

what should I do?

P.S. Here is a video of my problem. (*volume on*)
https://photos.app.goo.gl/RFcg5aARBFkPKzTv7

There is a video on youtube

which suggests checking the motor for hair or thread etc. that has got caught and wound up inside the motor, use a magnifying glass or a magnifying app on your phone. If you see any CAREFULLY remove it. DO NOT scratch the copper wire you will see in the coils inside the motor nor would I use steel/magnetic tools  'inside' the motor, tooth picks come to mind.
You might also find https://www.rcgeeks.co.uk/blogs/ ... ardown-whats-inside interesting and maybe useful

If its the like of a hair you can probably get that out without violating warranty but I'd think twice about removing the motor if you are concerned about the warranty.

Sean-newbie Posted at 5-19 14:07
There is a video on youtube
https://www.youtube.com/watch?v=78jbwP6wpfk
which suggests checking the motor for hair or thread etc. that has got caught and wound up inside the motor, use a magnifying glass or a magnifying app on your phone. If you see any CAREFULLY remove it. DO NOT scratch the copper wire you will see in the coils inside the motor nor would I use steel/magnetic tools  'inside' the motor, tooth picks come to mind.

Hey.
I actually just saw thay YouTube video earlier today.

I took a look with the flashlight on my phone and didn't see anything. Like I said it's pretty new (only had it for 20 days) and I haven't flown it much.

I don't know if it is an issue caused by me or if it is a manufacturing issue but thanks for your help

Hi there, for fly safety considering, you are recommended to send the drone in for a diagnosis. You may contact our support team at http://www.dji.com/support to open a case and then send it back or contact your dealer for help. Should you encounter any difficulties during the repair process, please feel free to let me know your case number, I'd like to help you keep an eye on it.

DJI Natalia Posted at 5-20 03:24
Hi there, for fly safety considering, you are recommended to send the drone in for a diagnosis. You may contact our support team at http://www.dji.com/support to open a case and then send it back or contact your dealer for help. Should you encounter any difficulties during the repair process, please feel free to let me know your case number, I'd like to help you keep an eye on it.

Thanks!

So do I have to pay for shipping?

DJI Natalia Posted at 5-20 03:24
Hi there, for fly safety considering, you are recommended to send the drone in for a diagnosis. You may contact our support team at http://www.dji.com/support to open a case and then send it back or contact your dealer for help. Should you encounter any difficulties during the repair process, please feel free to let me know your case number, I'd like to help you keep an eye on it.

This is the response I got from DJI

@grahamkirk44 Posted at 5-20 05:14
This is the response I got from DJI

Hi there, your ticket has been forwarded to the related team to follow up, our team will reply to your email soon. Thank you for your patience.

DJI Natalia Posted at 5-21 05:36
Hi there, your ticket has been forwarded to the related team, our team will follow up on it and reply to your email soon. Thank you for your patience.

Okay, Thank you for your help

@grahamkirk44 Posted at 5-21 05:38
Okay, Thank you for your help

You're welcome.

DJI Natalia Posted at 5-21 05:40
You're welcome.

Let me know if there is anything I can/should do

@grahamkirk44 Posted at 5-21 05:48
Let me know if there is anything I can/should do

Thanks. Our team will follow up on your email, kindly please wait for reply patiently.

DJI Natalia Posted at 5-22 01:08
Thanks. Our team will follow up on your email, kindly please wait for reply patiently.

Okay, I will. Thank you

@grahamkirk44 Posted at 2020-5-22 03:03
Okay, I will. Thank you

Hello, I got the same problem. How do you solve yours?

marcosfonseca Posted at 9-22 01:14
Hello, I got the same problem. How do you solve yours?

Hi,

DJI replaced the motor for me as my drone was still under warranty