djiuser_y0oqPeksWH5b
lvl.1
Flight distance : 10781 ft
United States
Offline
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Just wondering If I was really in the wrong, if there's anyone that can help and take a look at my flight I would appreciate it.
I did noticed when looking at my flight there was a massive amount of Warning Not Enought Force/ ESC error and I did s search and I see people are saying it's a Drone Issue.
Wind on that day was 14mph drone is able to fly 17mph wind which is on DJI Box i think.
I recently lost my Drone **Flyaway Drone** the weather was nice the wind 14mph. So when I contacted DJI and explained the details that I only had the Drone (Mavic Mini) for 2 days and it flew away and would not respond it was unresponsive, the representative quickly suggested it was a flyaway. I thought I would be okay since I previosly bought the DJI Refresh. He said I will receive an email and should provide certain information they would require. So I got the Email from DJI asking to provide the flight accident details, date and time, location, and accident description aswell as flight records and flight data which will be important in judging if the accident is a pilot error or product error.
I had no clue what to do I had to go online and research on how to get this information took me sometime but I was able to. I submitted all the information and next couple of days I received an Email from Katy from the Data analysis team, provided me with my case number and we have finished the analsysis, and the results is as follows:
1. The GPS signal was weak and the aircraft took off under OPTI mode.
2. Flight Time T=00:19, Relative Height H=3 m, the aircraft entered the GPS mode and the Home point was recorded successfully ;
3. Flight Time T=02:06, Relative Height H=5.6 m, D=35.8 m, RTH was triggered by the pilot, but the aircraft could not return home normally due to the strong wind;
4. T=02:33, H=19.9 m, D=142.6 m, the warning of "Strong wind warning. Aircraft unable to return to home automatically. Lower altitude immediately and return to home manually" appeared;
5. T=02:35, H=22.2m, D=151 m, the aircraft tilted 14.9 degrees forward to resist the wind, but it was still blown away at the speed of 4.3 m/s, which indicated that there was strong wind affecting the aircraft;
6. T=14:08, H=29.9 m, D=2388.1 m, Battery=6 %, Landing was triggered due to the critically low battery level;
7. T=14:47, H=-9.2 m, D=2591.6 m, Battery=3 %, the flight record ended when the aircraft descended at the speed of 0.9 m/s;
8. The Home Point: 40.8346292 -73.8168697; The last recorded coordinate: 40.8216787 -73.7912606.
According to the analysis, the incident was caused by an improper flight environment. Please do not fly the aircraft under the high wind conditions.
If you could not recover the product and consider purchasing another one, we can offer you a 15% off discount for Mavic Mini aircraft without the charger and remote controller. Please kindly send us the following information if you would like to accept the offer:
Shipping address:
Contact name:
Phone number:
Should you have more questions about the result of the data analysis, please reply to this email directly within 15 calendar days. Then we will contact you via email in 2-3 working days.
Thank for your support, have a nice day!
Best Regards,
Katy
DJI Technical Support
Website:http://www.dji.com/support
YouTube:http://s.dji.com/DJI-Tutorials
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