DJI Mindy
Administrator
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Hi there, we are terribly sorry that the Mavic Air 2 was failed to be activated and the unpleasant experience with our customer support team, I managed to get your email via your Forum account and upon checking your SN, the drone needs to be sent back for the replacement service. You could choose either to send back the reseller or DJI repair center. We will inform the email support team to reply to your email as soon as possible.
For the frustration with our phone support team, may we have your contact number for further investigation? |
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