Geebax
Captain
Australia
Offline
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djiuser_OUPyZGyECgBJ Posted at 5-26 16:53
Regardless of the court case I'd still be wary of purchasing now, if you damge your drone and have to send it in, it's a nightmare to deal with repair support. There is absolutely no way to directly communicate to the person working on your expensive piece of equipment.
Good luck with the DJI Repair "Black Box". I'm dealing with that nightmare right now. It is completely unacceptable to spend $1500-1800 on a piece of equipment and not be able to talk to or interact with the tech who is actually handling your equipment. Especially when they don't even read your case explanation and reason for sending in the drone, then send you an estimate for repairs that have nothing to do with the gimbal and the reason you sent it in to begin with. I seriously question their tech's ability since they never even checked the issue I sent it in to begin with. Then I had to wait on the phone in a que for an hour to get someone on the other side of the planet from the repair center to have them now send a message to Texas and wait up 48 hrs more for a response! Ridiculous doesn't even begin to describe this companies handling of us customers. Unless you budget for DJI care refresh, it's not even worth investing time researching these drones let alone the money in purchasing one. This seems to be very bad practices from this company.
"Good luck with the DJI Repair "Black Box". I'm dealing with that nightmare right now. It is completely unacceptable to spend $1500-1800 on a piece of equipment and not be able to talk to or interact with the tech who is actually handling your equipment."
But of course if you send your iPhone in to Apple to be repaired, you have the option of speaking to the person repairing it? Not a chance..... |
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