Hello,

i bougth a new Osmo Mobile 3.
When starting the app and connecting to the Osmo I only get the followoing message.
"Device activation failed. Please contact DJI support."

Theres was only one time when it was connected and working. Since this I cannot connect to the app.
The bluthooth reset doesn't help.

What can I do?

Hello, I'm using a IPhone 11 Pro.

Hi Daniel, sorry for this, could you please provide a screenshot about the error message? Is there any error code?

Hello, here the picture.
No error code only the message in German.
I tried also an IPhone XR but same problem.

DanielR Posted at 5-21 01:45
Hello, here the picture.
No error code only the message in German.
I tried also an IPhone XR but same problem.

Please make sure the DJI Mino is up to date, then follow the video below to activate it again, if the issue persists, please provide me with the Serial Number of this unit for further assistance.


Please click the Reply button under my comment to reply, so I can receive a notification, thanks.

DJI Natalia Posted at 5-21 23:11
Please make sure the DJI Mino is up to date, then follow the video below to activate it again, if the issue persists, please provide me with the Serial Number of this unit for further assistance.
https://www.youtube.com/watch?v=njyueomPFnE&t=5s

Hello,

still not working. Sure that I should put the serial number in an open forum?

DanielR Posted at 5-22 00:34
Hello,

still not working. Sure that I should put the serial number in an open forum?

Please provide the serial number via PM, I'll check it.