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case disappeared ?
712 8 2020-5-24
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fans1a97f39f
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Flight distance : 312195 ft
United Kingdom
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maiden flight mavic air 2 user error crash

set up a case now its disappeared

do i send it myself to the netherlands , how about customs as i am in the uk , or wait for label ?

do send just the drone ?

case is cas-4355435-v5v0c8


2020-5-24
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fans1a97f39f
lvl.2
Flight distance : 312195 ft
United Kingdom
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found it now , was a weird login problem , case is CAS-4355435-V5V0C8 (pasted this time)

2020-5-24
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DJI Mindy
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Flight distance : 7 ft
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Hi there, the case number could be found under My Case, good to know you've found it. If your address is qualified for a return label, we will send it to you within two working days. If not, you will be informed by email. Please wait patiently for the email notice, thank you very much.
2020-5-24
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fans1a97f39f
lvl.2
Flight distance : 312195 ft
United Kingdom
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DJI Mindy Posted at 5-24 20:16
Hi there, the case number could be found under My Case, good to know you've found it. If your address is qualified for a return label, we will send it to you within two working days. If not, you will be informed by email. Please wait patiently for the email notice, thank you very much.

thanks for the reply , i only need to send the drone then , shall i send it in the bag in the original box has i had the fly more or just bubble wrap it.
2020-5-25
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DJI Mindy
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fans1a97f39f Posted at 5-25 01:28
thanks for the reply , i only need to send the drone then , shall i send it in the bag in the original box has i had the fly more or just bubble wrap it.

Both are okay as long as the drone is secure in case further damage during transportation.  
2020-5-25
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fans1a97f39f
lvl.2
Flight distance : 312195 ft
United Kingdom
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DJI Mindy Posted at 5-25 03:13
Both are okay as long as the drone is secure in case further damage during transportation.

thank you i now have label and have arranged collection
2020-5-25
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DJI Mindy
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Flight distance : 7 ft
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fans1a97f39f Posted at 5-25 10:37
thank you i now have label and have arranged collection

Good to know, please keep me updated if you need any further assistance during this process.
2020-5-25
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fans4a86bf6b
lvl.2
Flight distance : 104449 ft
Panama
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My case also is no where to be found no shiping lables no emails from dji
2020-6-6
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans4a86bf6b Posted at 6-6 08:10
My case also is no where to be found no shiping lables no emails from dji


Hi there, sorry for the inconvenience caused. I have managed to get your case number via your forum account, your case has been forwarded to the related team to follow up. Thanks for your patience.
2020-6-6
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