maiden flight mavic air 2 user error crash

set up a case now its disappeared

do i send it myself to the netherlands , how about customs as i am in the uk , or wait for label ?

do send just the drone ?

case is cas-4355435-v5v0c8

found it now , was a weird login problem , case is CAS-4355435-V5V0C8 (pasted this time)

Hi there, the case number could be found under My Case, good to know you've found it. If your address is qualified for a return label, we will send it to you within two working days. If not, you will be informed by email. Please wait patiently for the email notice, thank you very much.

DJI Mindy Posted at 5-24 20:16
Hi there, the case number could be found under My Case, good to know you've found it. If your address is qualified for a return label, we will send it to you within two working days. If not, you will be informed by email. Please wait patiently for the email notice, thank you very much.

thanks for the reply , i only need to send the drone then , shall i send it in the bag in the original box has i had the fly more or just bubble wrap it.

fans1a97f39f Posted at 5-25 01:28
thanks for the reply , i only need to send the drone then , shall i send it in the bag in the original box has i had the fly more or just bubble wrap it.

Both are okay as long as the drone is secure in case further damage during transportation.  

DJI Mindy Posted at 5-25 03:13
Both are okay as long as the drone is secure in case further damage during transportation.

thank you i now have label and have arranged collection

fans1a97f39f Posted at 5-25 10:37
thank you i now have label and have arranged collection

Good to know, please keep me updated if you need any further assistance during this process.

My case also is no where to be found no shiping lables no emails from dji

fans4a86bf6b Posted at 6-6 08:10
My case also is no where to be found no shiping lables no emails from dji

Hi there, sorry for the inconvenience caused. I have managed to get your case number via your forum account, your case has been forwarded to the related team to follow up. Thanks for your patience.