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djiuser_nZWaE1kK2WEC
lvl.2

Austria
Offline

After the firmware update 2 weeks ago I wanted to activate my new Mavic Air 2. But now I got the following message: Device activation not allowed. Please contact DJI Support (1112). On 17.5.20 email to support. Answer on 19.5.20 please give me the serial number of your product. Since then radio silence What can I do now?
5-24 10:28
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ManniB
lvl.2

Austria
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An email came from support today. I had to provide photo of the invoice, photo of the proof of purchase and photo of the proof of delivery as well as name, phone number, address and serial number of Craft, remote controller and batteries.
5-25 04:58
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ManniB
lvl.2

Austria
Offline

hmm....i wait....
5-27 12:12
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ManniB
lvl.2

Austria
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Receive email: I have to send the MA2 back to DJI for inspection

this can take a while

i think i will cancel the order ..... maybe :-(
5-28 11:52
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ryan.shi
lvl.1
Flight distance : 84344 ft
United States
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ManniB Posted at 5-28 11:52
Receive email: I have to send the MA2 back to DJI for inspection

this can take a while

same i got some sort of activation error and i had to send my MA2 back to amazon for a replacement. i hope this will solve the problem
6-2 17:49
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi ManniB, please accept our sincere apologies for the troubles with the activation and the late response, please follow our support's suggestion and send back the drone for the after-sales service, our repair center will help get it solved.
Please keep me updated if you need any assistance during this process, we will do our best to help, thanks.
6-2 22:36
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ManniB
lvl.2

Austria
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ok i have sent in the drone and now i wait...
6-3 12:26
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

ManniB Posted at 6-3 12:26
ok i have sent in the drone and now i wait...

We hope everything goes smoothly and you will get the replacement drone back soon.
6-3 20:09
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djiuser_nZWaE1kK2WEC
lvl.2

Austria
Offline


I got the drone back a week ago and activated everything ok
6-21 05:19
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

djiuser_nZWaE1kK2WEC Posted at 6-21 05:19
I got the drone back a week ago and activated everything ok

Good to know you've received the replacement drone, hope you enjoy flying. If there is anything else we can help with, please feel free to let us know.
6-21 23:05
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