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Case Number:CAS-4278547-Y7Q5W0
355 4 5-24 11:33
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Teal#39c
lvl.1
Flight distance : 12904 ft
Poland
Offline

Hello
Sorry for my english, i have to use google translate.
At the outset, I will point out that I bought DJI Care Refresh. On May 7, 2020, I crashed the drone, for unexplained
reasons, when landing above the mat (0.5m above the ground), the voice from the smartphone announced that there
is a critical battery level and RTH will occur. I was in the vicinity of a tall tree. The effect of a broken drone.
I reported the repair, got her number and, not wanting to wait for the label from DJI, I sent the package at my own expense via DPD courier.
Crossing the borders of my country received the number MPS1325911600032420200512.
Tracking Link: https://tracking.dpd.de/status/pl_PL/parcel/13259116000324
or
https://tracking.dpd.de/status/en_US/shipment/MPS1325911600032420200512
Shipment status 18.05.2020 09:29 Oirschot (NL) "Delivered".
To this day, the DJI / Support / My Case page has information that you are waiting for the drone to be delivered.

The address is the same as on the original DJI label !. And now the question is whether the package with the drone has reached where it should, what is happening to her.
I'm nervous that I did something wrong. Please check and answer.




5-24 11:33
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Teal#39c
lvl.1
Flight distance : 12904 ft
Poland
Offline

the package had a case number label on it
5-24 11:38
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Teal#39c, due to these critical and extraordinary times caused by the virus, our centers have experienced unfortunate delays due to understaffing and other preventive, but necessary measures.

We are sorry to inform you that your case is amongst the cases affected. We currently are working hard to arrange alternate solutions and measures to get all outstanding cases resolved as swiftly as we can orderly manage.

Our thanks in advance once more for your understanding and support. And we will make sure to proceed with your case as soon as we can.
5-24 20:06
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Teal#39c
lvl.1
Flight distance : 12904 ft
Poland
Offline

What's happening to my drone reached DJI 18.05.2020 09:29. On the application page, it's still the same. I remind you that the package arrived via courier DPD and had a sticker with the DJI case number, i.e. CAS-4278547-Y7Q5W0.
My DJI Care Refresh - Agreement No.:6E5C423FD0A415FF
6-1 15:35
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Teal#39c Posted at 6-1 15:35
What's happening to my drone reached DJI 18.05.2020 09:29. On the application page, it's still the same. I remind you that the package arrived via courier DPD and had a sticker with the DJI case number, i.e. CAS-4278547-Y7Q5W0.
My DJI Care Refresh - Agreement No.:6E5C423FD0A415FF
[view_image]

Hi Teal#39c, we apologize again for the long time frame due to the COVID-19 prevention, as upon checking the current status, it has been checked-in and is under damage assessment process, we will inform the team to expedite, sorry again for all the inconvenience caused.
6-3 02:24
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