Ok I know there are a ton of threads on service. We all know it sucks. If I had a few days to go through all the threads looking for an answer I would but I don't. Yesterday I had a crash. It was my fault. Moving on... I need to get the bird repaired. Naturally I contact DJI because they want to control the repairs on these things... OK then except responsibility for facilitating those repairs!!! I sent an email to support informing them that I crashed and need to set up a repair. Provided info and serial number in the email. Then I get this response back:
Thank you for contacting DJI Technical Support. If you bought your product from an authorized DJI dealer, we suggest contacting them first for your repair or servicing needs. If the dealer is unable to meet your needs or if you purchased your product directly from the DJI Online Store, please contact the nearest support center, which can be found at: http://www.dji.com/support
Thank you for choosing DJI.
Best Regards, DJI Product Application Technical Support WHY DO I NEED TO CONTACT THE DEALER I PURCHASED IT FROM!!! They are not authorized to repair it! I have several inspires that I purchased as backups because the repair process is so rediculous I need backups for my backups... I don't know which dealer I purchased this particular unit from. Why is it my responsibility to search for the correct dealer just to contact them to find out what I already know. THEY CAN"T SERVICE IT! If there are moderators on this forum anymore please help me set up a repair so I can get back to my business and servicing my clients in a manner that they expect.
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