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Inspire 2 X7 - Random green pictures
329 6 5-25 10:18
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Kiko977
lvl.2
Flight distance : 1933468 ft
Italy
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Hi pilots!
I have a random problem on my I2 with X7 and 16mm. lens.
Sometimes, during series of pictures, for instance for photogrammetry, I got some random green and black pictures as you can see in the attached photos.
I changed RC cable, RC, and memory card, but the problem still occurs.
Any suggestion?

Green images problem

Green images problem
5-25 10:18
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ToscanaDrone
Captain
Flight distance : 9255128 ft
  • >>>
Italy
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È capitato anche a me e (qui dentro) ad un paio di altri... nessuna spiegazione data purtroppo!
https://forum.dji.com/forum.php?mod=viewthread&tid=173193

...magari è un glitch nella matrice!

Ciao Fede.
5-26 05:59
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DJI Stephen
Super Moderator

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Hello there Kiko977. I am sorry to know that you are having issues with the photos captured by your DJI Inspire 2. May we know if the said drone had a hard landing or a crash before this issue happened and have you checked the firmware of the said drone if it is up to date? Thank you.
6-4 21:47
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Kiko977
lvl.2
Flight distance : 1933468 ft
Italy
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DJI Stephen Posted at 6-4 21:47
Hello there Kiko977. I am sorry to know that you are having issues with the photos captured by your DJI Inspire 2. May we know if the said drone had a hard landing or a crash before this issue happened and have you checked the firmware of the said drone if it is up to date? Thank you.

Hi Stephen,
thank you for your reply.
Fortunately, the drone hasn't any kind of hard landing or crash, and firmware are all updates but running some tests I probably found the problem in the connections of the Vibration Absorbing Board
By moving the flat cable, the problem stops for a while.
6-5 00:17
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DJI Stephen
Super Moderator

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Hi there Kiko977. Thank you for the replay and for the given information. It is good to know that upon moving the flat cables the issue was fixed. Just in case that if the issue persists in the future and moving the cables won't fix the issue. Kindly please post it here at DJI Forum or you may also contact our DJI support team at https://www.dji.com/support for further assistance. Thank you and have a safe flight always.
6-8 00:11
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Kiko977
lvl.2
Flight distance : 1933468 ft
Italy
Offline

DJI Stephen Posted at 6-8 00:11
Hi there Kiko977. Thank you for the replay and for the given information. It is good to know that upon moving the flat cables the issue was fixed. Just in case that if the issue persists in the future and moving the cables won't fix the issue. Kindly please post it here at DJI Forum or you may also contact our DJI support team at https://www.dji.com/support for further assistance. Thank you and have a safe flight always.

Hi Stephen,
unfortunately, moving the cable was just a temporary solution to complete the working day, but didn't fix the problem that is still present.
I have to send the drone to the assistance to properly fix it.
6-8 01:27
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DJI Stephen
Super Moderator

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Kiko977 Posted at 6-8 01:27
Hi Stephen,
unfortunately, moving the cable was just a temporary solution to complete the working day, but didn't fix the problem that is still present.
I have to send the drone to the assistance to properly fix it.

Hi there Kiko977. Thank you for the additional information you have shared with us. It is great to know that you have sent the said drone for it to be properly fixed. Please keep us posted for further assistance. Thank you.
6-8 21:26
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