Healimonster
lvl.2
Flight distance : 132523 ft
United States
Offline
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DJI Stephen Posted at 5-29 21:14
Hello there Healimonster. I am sorry to read and to know that you are having issues with your DJI Mavic Air. Would it be possible if the drone experiences any hard landing or a crash before? Have you tried to check if the application would allow you to take off the said drone? You may try to refresh the firmware of your aircraft once again using the DJI Assistant 2, recalibrate the IMU and compass as well as the gimbal to see if there will be changes. The DJI Assistant 2 can be download using your computer and by clicking this link: https://www.dji.com/downloads. If the problem persists, we highly recommend contacting our DJI support team for further evaluation of the said unit. For additional information, the warranty can be applied depending on the outcome of the assessment and if the drone is within the warranty coverage period. If you wish to contact our DJI support you may click the link below. Thank you.
https://www.dji.com/support
The previous day I tried to take off inside my house and it did take off. Then I updated the safe-fly database and went to bed. The next day I tried to do the same thing and I got the Main Controller Data error and it would not take off. When I would go into the settings in the app it listed errors like IMU and other stuff.
I did use the assistant 2 app to refresh the firmware and the same "main controller error" persisted. |
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