The package was delivered to the site on May 15th for replacement Refresh Care Express and I still have no confirmation on the DJI website.

Case CAS-4276873-K4F0L8

Please Help

Hi Diego, I have replied to your post here https://forum.dji.com/forum.php? ... p;page=1#pid2170131
Currently, your case has been checked-in, it is under the damage assessment step, the email notification will be sent to you once each step is done, we appreciate your understanding.