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djiuser_IGnnUm55twZj
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Hello.
I submitted a request a week ago, and on your request supplied additional information.  Could you inform me on the status?
Greetings from sunny Holland, Marco.
5-26 22:23
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DJI Mindy
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Hi Marco, thanks for reaching out DJI Forum, where did you submit the request? May we have the details of your question here?
5-27 00:08
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djiuser_IGnnUm55twZj
lvl.2
Flight distance : 499839 ft
Netherlands
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DJI Mindy Posted at 5-27 00:08
Hi Marco, thanks for reaching out DJI Forum, where did you submit the request? May we have the details of your question here?

DJI Customer Support (DJI Support)

2020年5月18日 GMT+8 下午3:45:28

Hi there,

Thank you for contacting DJI.

Thank you for providing the needed information, we will forward now this to our developers for them to check the issue. Rest assured that we will keep you updated once we have an updates.

Thank you for the understanding.

Regards,
Stephen

DJI Customer Support
Website: http://www.dji.com/support
YouTube: http://s.dji.com/DJI-Tutorials

5-27 00:19
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djiuser_IGnnUm55twZj
lvl.2
Flight distance : 499839 ft
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DJI Mindy Posted at 5-27 00:08
Hi Marco, thanks for reaching out DJI Forum, where did you submit the request? May we have the details of your question here?

Here is the information that you asked for.


Product:  Mavic Mini, serialnr.  1WGDGCF212KSM2

Firmware:  01.00.0500

Mobile device:  Samsung S10e on android 10, 50 gb free storage space.

The Wetransfer link contains a folder with an edited movie made with DJiFly app (version: 1.1.0) and some of the original files from the SD card. 

https://we.tl/t-QXiZotCvB3


Description of problem:

After editing the files with the DjiFlyapp, the quality of the video is downgraded. It looks heavily compressed.

This is a recent problem, because I already made some videos with DJiFly-app that looked perfect. The imag-quality of the input was the same as the output. Since then both the Mini and my mobile device had updates.

A second problem/difference is when I view (in Fly-app) a cached file. Normally this played fullscreen on my phone, recently it opens much smaller and I can't get it fullscreen. I will attach a screenshot.

I also viewed these files on my device with default- and VLC player, asw
5-27 00:20
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djiuser_IGnnUm55twZj
lvl.2
Flight distance : 499839 ft
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This is the info I sent to Dji support.
5-27 00:25
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DJI Mindy
Administrator
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djiuser_IGnnUm55twZj Posted at 5-27 00:25
This is the info I sent to Dji support.

Thanks for the details, unfortunately, the link above has been expired. I have informed the team to take care of your email in priority, please note the email reply later, thank you.
5-29 01:40
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djiuser_IGnnUm55twZj
lvl.2
Flight distance : 499839 ft
Netherlands
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Hello Mindy,
Still no reaction from tech team.
What's going on?
Greetings Marco.
5-31 00:06
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