cameracollector
lvl.4
Flight distance : 807133 ft
Canada
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DJI Mindy Posted at 5-29 19:55
Hi cameracollector, DJI Care Refresh offers up to two full replacements at an additional charge, upon checking your case number, the aircraft was replaced, the serial number has been changed, could you please double-check?
May we have the details of the compass/GPS issues so that we could help?
Thanks DJI Mindy -
I just did some checking, perhaps I was mistaken as the SN on the box it was sent back in is the same as my original purchase, so I guess DJI sent me a different aircraft in my original box.
I may have entered that SN when re registering after I received it, in fact I think I did.
Can you check and see which SN my phantom 4 advanced is registered with? Is there a way I can check with my account? I can't see one anywhere.
However, with my shipping notice when I got my DJI Care Refresh aircraft sent back to me the SN there does not match up with the one inside the battery compartment, I am not sure why that is
I have started a ticket with my GPS issues, the request # is 2799856
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