My spark won't go above about 10 meters
683 1 2020-5-29
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fans7bd431f9
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United States
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Hello,

I've owned a DJI spark for about a year and haven't had any issues. I had recently flown it just above sprinklers (they came on while I was trying to land there, I was able to pull the drone back up and land somewhere else, I let it dry without the battery in it for about 12 hours after this), and it may have gotten a few drops of water on it. The next time I flew it, it gets stuck at 10 meters and won't go any higher. The app says that my max flight altitude is set at 150 meters and the drone is only at 10 meters. I have done all of the troubleshooting I can. Could it be water damage or is it something else.


2020-5-29
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DJI Gamora
Administrator

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Hi, thank you for reaching out. We're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a full diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support. Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. To check the warranty period parts of your drone, you may click this link: https://www.dji.com/service/policy. Thank you for your kind and understanding.
2020-5-30
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