ooklaa
lvl.1
Flight distance : 17671 ft
United States
Offline
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and this is when they try to get you with the legal crap
Ejay (DJI Support)
2020年6月9日 GMT+8 下午8:45:22
Hi Niko,
Thank you for your response.
We understand your frustrations and I didn't mention that I'm making a law. We're explaining to your policy of DJI when it comes to refunding and since the unit was purchased with a dealer, we cannot process the refund. What we can suggest is to send the unit back to the facility and we will assess it. This was already coordinated to our relevant department and we can offer you 2 pairs of propellers as a courtesy.
When it comes to a callback, I'm sorry but I'm already the highest point of escalation you can talk to. I can call you if you wish to be contacted over the phone but I will provide the same information I'm giving you on this email.
We created a case for you and a shipping label was already requested to our relevant team to send it to you.
Please send your unit into our DJI repair facility in North America.
If you're located in America and Canada, where UPS can reach, we'll send you a shipping label within 2 business days.
Shipping Address:
DJI Service Center
4051 Highway 121, Suite 100, Grapevine, TX, 76051
The steps you must take to properly ship your product to us are listed below.
Note: Failure to complete any steps below may cause delays in your repair, and could require our logistics team to ship your product back without repair service provided.
1. Case No.: CAS-4450860-M3G5N5 (Please include this number on the shipping label and on the front and back of the package. Not putting this number on the outside of your package may cause check-in delays).
2. Please include a copy of your proof of purchase, as well as the email address you used to activate your product (if applicable). The exclusion of either may disqualify you from obtaining a warranty service or delay service. Please send us a copy of your proof of purchase and keep the original proof of purchase for your records.
3. Please review our warranty policy via the following link: http://www.dji.com/service/policy
4. Do not ship swollen, punctured, or visibly damaged batteries. If you do ship batteries in this condition, we are required to recycle them and cannot ship them back to you. If your battery was damaged in a crash and you would like to be considered for warranty replacement of the battery, you will need to provide a proof of purchase, pictures of the damage, and serial number(s) for each battery affected in the package you ship to us.
5. Please do not include any product accessories, such as batteries, propellers, chargers, tuning stands, micro SD cards, cables, and etc. unless explicitly instructed by DJI support staff to do so. If you choose to send in any of these items, you acknowledge that DJI is not liable for any of these products.
6. Please ship back your aircraft body, gimbal, and remote controller, so we can perform adequate flight testing for your product and guarantee that everything works perfectly before we ship it back. If the defective unit is your battery, then term 6 is not applicable.
7. Please do not include any non-DJI equipment, such as aircraft third-party accessories, third-party cases, SD cards, or third-party transmitters. If you choose to send in any of these items, you acknowledge that DJI is not liable for any of these products and that we are unable to test your DJI products with any third-party equipment.
8. Pack your equipment safely. Include additional protection such as bubble wrap and packing peanuts. Keep in mind that any product shipped merely in its on-shelf packaging (i.e. the white Phantom box) is not acceptable and will automatically qualify it for invoiced repair. You can always place the product box or case in a cardboard box or the original backpack or case for your DJI product.
Once received by our North American repair facility, your unit will be considered an active repair. The ETA for repairs is approximately 1-2 weeks from the date it is checked in by our facility. On that day, you will be emailed. In the rare event that more than 1-2 weeks have passed since your unit was checked in, please call 818-235-0789 for further assistance.
Once your unit has been checked in, and you can use your Case Number to check the status of your RMA here:
https://repair.dji.com/en/support/RepairTrace
9. Please do not ship TB48 batteries. You can contact DJI Customer Service with any TB48 issues you’re experiencing, and they will help you solve your problem. TB48 shipping is potentially dangerous, and we may not be able to return the battery to you if it's defective, warranty or not.
By sending in your product for repair, you agree that you have read and accepted the repair terms as stated above.
Please note: For your protection please do not send any sensitive information, including credit card numbers, via email. This e-mail address is not secured to receive credit card information. Any credit card information received through this e-mail address will be destroyed upon receipt. We apologize for the inconvenience; your protection is our priority.
If you have any questions please feel free to contact us via the following channels:
DJI Technical Support
Mon-Fri 9:00AM - 5:00PM (PST)
Tel: +1 (818) 235 0789
Email: support.us@dji.com
Online Support: http://www.dji.com/support/product
Thank you for choosing DJI products.
Best Regards,
Ejay
Manager, DJI Technical Support
Website: http://www.dji.com/support
Youtube: http://s.dji.com/DJI-Tutorials
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