So, I purchased a MA2 FMC on 5/22. It shipped a few days later, and FedEx has been showing it sitting in Memphis, TN since 5/31. Delivery date was Tuesday 6/2. It did not arrive, so I started a trace thru FedEx. Today, I called them and they tell me that the status on the site is incorrect, and that the shipment is actually being held, along with 157 other DJI drones, waiting for clearance from customs in Anchorage, AK.

So, apparently 158 of us are sitting around waiting for our package that is not being delivered. It's quite infuriating. If we had known that this was going to happen, we could have ordered thru a US retailer, and had them here days ago.

Here is the info, can you please contact the shipper and have them supply customs with the proper information to release these shipments?

Order Number:0010664894007


Order Date:05/22/2020 13:11:37 (UTC-5)

Hi jesmo5, we are sorry for the customer clearance delay, upon checking your order, the shipment has been released. Due to the prevention of the COVID-19, there was a little delay, we apologize for the inconvenience caused and appreciate your understanding and patience.

they will eventually send it, same thing happened to me

djiuser_gffYQ3H5Mgzf Posted at 6-6 19:35
they will eventually send it, same thing happened to me

Do you have your order yet? Cause mine has been delayed for 1 1/2 months, and I'm still waiting for it.

Yes i was lucky enough, to received it. but so unlucky that on my second day i crashed and had to send drone for repair, all because i didnt expend a few extra dollars for propeller guards. I guess when you are rookie we are bound to make mistakes, the guards would have saved me a lot of wasted time.

Customs form issues here as well - I'm not even sure how to remedy it!

fanse140413c Posted at 6-26 04:56
Customs form issues here as well - I'm not even sure how to remedy it!

Hi there, I've replied here: https://forum.dji.com/forum.php?mod=viewthread&tid=219046 Please keep us updated in your own thread, we will keep following up. Thank you.