Why is it so difficult to get hold of DJI Support to replace this?

Hi there, we apologize to read one of the battery was not working as expected. I managed to get your email via the forum account and see our support team were collecting more details. I have informed the team to double review the issue and handle your email in priority, please note the email response later, thank you.

Pretty ballsy charging US$65 for that battery hub. Piece of plastic with a couple wires.
192.168.100.1 192.168.1.1 jpg to pdf