I’ve owned the DJI ZOOM 2 for a year, I’ve had great hopes and was staggered to fly it, little did I know DJI SUCKS. After just one week of flying this drone, it crashed. This crash, believe me, was not my fault, while I had it hovering at my waist level it randomly flew up and crashed 30 miles per hour into a tree. From this moment I was really upset since my $1500+ drone just broke while it wasn’t even my fault. Soon, I contacted DJI support and they kept on taking me in circles for about 2 weeks, finally, they told me to send it in to the support team and they would fix it for free. This was surprisingly not true, it took them two weeks to get my drone and another 2 weeks to analyze my drone and another two weeks to fix it, and then they sent me a quote saying the repair for the drone was 697.83$! Half the cost of my drone! I told them that they said they would repair it for free but they said it was a mistake, they also said If I dont pay for the repair they are going to ship it back a broken drone to me and I had to pay the shipping costs. So with my hands tied behind my back, I paid for it and got the drone back in another 4 weeks 2 months passed by. I finally got it back and was once again staggered to fly it, but soon after I got my drone back it started to malfunction in many ways. It once again had problems, the drone remote wouldn’t connect half the time, and another way is the accelerator was totally broken, as when I was hovering my drone in the air it had said that I was going over 100 miles per hour. So once again I had to contact DJI support and it took me another 2-3 weeks to get my drone actually sent in. Then they had analyzed it and quoted me a free repair, and it finally came back in the mail after another two weeks. This whole send and repair process was super bad, I had to beg them to take my drone in for repair and it took several weeks to just get them to reply to me. None the less when I contacted them several times. Most times they said that they will give me a shipping number to ship to them, but I had to contact them many times to actually get the information. After a full month, I finally got my drone and I was ready to fly and use it a lot, but guess what something else was broken now. This time one of my batteries totally got fried from using the Mavic portable charger adapter. When I plugged the extension into my battery it produced a lot of sparks and ruined my battery. One again I contacted them and they said I would need to send it in… not surprisingly they never gave me a shipping number and for a 150$ battery, this wasn’t worth time and effort. Weeks went by and they never sent me any updates or an address to send it to me. So I went on with my drone experience and something once again went wrong... Now the active track was totally haywire, whenever I used any active track mode it would try to go and hit the nearest object around, several times I had barely maneuvered around the obstacle it was surely going to hit. once again I tried to contact DJI but they just said my drone was out of warranty, so I have a faulty 1500$ drone that I barely even flown, and it been a full year since owning the drone. Im making this post so no one else can get scammed like me, my advice is to stay away fro DJI and go buy a drone fro another company. Im, not the only one to have problems with customer service like this, there are many other people. All in all DJI’s customer service really sucks. In total, I’ve spent over 2300$ on this drone along with 30 hours on the phone trying to get into contact with DJI all to end up in loops and a broken drone. O What do I do DJI after wasting 2000+ dollars and wasting so much of my time?
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