Smart Controller
771 8 2020-6-6
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clemulus
lvl.1
United States
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Turned on my controller yesterday and all I get is this.....any ideas?





2020-6-6
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clemulus
lvl.1
United States
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2020-6-6
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KDP +
Second Officer
Flight distance : 947930 ft
Belgium
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That doesn't look good... looks like a hardware problem or faulty/bad connection to the internal screen...

Maybe try to open it and check carefully...
2020-6-6
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FlyRacer
lvl.4
Flight distance : 281880 ft
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Germany
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clemulus Posted at 6-6 09:05
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Dont open it, cause you will lose waranty. Contact DJI Support
2020-6-6
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clemulus
lvl.1
United States
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DJI Diana?  OR any DJI staff?  I can't seem to find any information
2020-6-7
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DJI Stephen
DJI team
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Hello there clemulus. I am sorry to see and to know what happened to the display of your DJI Smart Controller. Before this issue happened. Did the remote controller fell or dropped before? In addition upon seeing the photo of the said issue I would recommend to contact our DJI Support team at https://www.dji.com/support for further assistance and for us to be able to assess the said controller. Just a reminder that DJI do not recommend doing a DIY in fixing the said issue to avoid further damaging the said unit and not to void the warranty of the said remote controller. Thank you.
2020-6-8
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clemulus
lvl.1
United States
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DJI Stephen Posted at 6-8 02:02
Hello there clemulus. I am sorry to see and to know what happened to the display of your DJI Smart Controller. Before this issue happened. Did the remote controller fell or dropped before? In addition upon seeing the photo of the said issue I would recommend to contact our DJI Support team at https://www.dji.com/support for further assistance and for us to be able to assess the said controller. Just a reminder that DJI do not recommend doing a DIY in fixing the said issue to avoid further damaging the said unit and not to void the warranty of the said remote controller. Thank you.

Thanks Stephen - didn't drop it or anything like that.  Looks like I'll need to send it to DJI for analysis/fixing.

2020-6-8
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EnglishYYT
lvl.2

United States
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Looks like a hardware issue.  How old is it?   Too late to return?
2020-6-8
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DJI Stephen
DJI team
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clemulus Posted at 6-8 05:50
Thanks Stephen - didn't drop it or anything like that.  Looks like I'll need to send it to DJI for analysis/fixing.

Hi there clemulus. Thank you for the reply and for the addition information you have shared. It would be best for you to contact our DJI support team for us to be able to check the said remote controller physically and for us to able to give out the proper fix for this issue. Again I am sorry for the trouble and please stay safe always.
2020-6-9
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