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Help needed: Gimbal roll motor issue or damage
277 13 6-6 11:40
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AirMaster
lvl.2
Canada
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I just purchased a used Phantom 4 Pro from one of my acquaintances and was very happy to take it out for its first flight. I own multiple DJI Drones and this was by far the best/high-end ones out of all my selection.

I noticed instantly however that the gimbal started making weird noises upon start-up. I took it up in the air and instantly realized that I was getting weird gimbal issues such as the roll motor following the camera movement (As if I'm in FPV mode) even though I was clearly in the Follow mode.

I took it down and realized that whenever I move the drone to the left or right (as if I am moving to the left or right, or panning to the left and right), the roll motor cannot keep it stable and tilts up or down all over the place.
This essentially makes impossible to take smooth footage and the horizon goes off plus the footage itself has a slight shake/jello effect as well.

I have checked everything and did all the troubleshooting (IMU calibration, compass, gimbal calibration,etc.) but no luck. Please check the attached photos and videos. Any thoughts would be appreciated as I would rather like to get this fixed than to return it. Please let me know what I can do!!!!!



Thank you in advance!

imge 10101.JPG
6-6 11:40
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JetSam
Captain
Flight distance : 2157320 ft
Spain
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same problem in my Phantom 4 , horizon tilts when i rolll the drone itself , maybe the problem is Camera mainboard,( acelerometer )
6-7 03:06
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JetSam
Captain
Flight distance : 2157320 ft
Spain
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in min 03:39 the tilts problem  is visible

6-7 03:19
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JetSam
Captain
Flight distance : 2157320 ft
Spain
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the camera returns to its normal position but with a long delay ... i tried everything like you did
6-7 03:29
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AirMaster
lvl.2
Canada
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I found this youtube video with the EXACT Same problem as mine.

DJI, what exactly is going on with my drone? Shouldn't this be covered by some manufacturer's extended warranty (the drone itself is 2 years old so out of warranty, but it NEVER crashed, hard landed or had any problems until now). This is very frustrating and it's a serious problem.

Please watch the video above! It's the exact same issue I'm experiencing currently.
6-8 20:16
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JetSam
Captain
Flight distance : 2157320 ft
Spain
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My Problem is very similar , after start on the drone , camera does the check correctly , but it do a idiot dance  .... i tried all Firmwares , all configuration , Imu and compass calibration with no fixes for this issue
6-8 21:44
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DJI Stephen
Super Moderator

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Hello there AirMaster. I am sorry for the trouble this has caused and thank you for reaching out. Since you have done several troubleshooting steps to fix the said issue and still the issue persists. It seems that there might be an issue with the hardware of the said drone. I would recommend you contact our support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We have a team who would do their best to find out the reason of the incident and then the corresponding resolution would be provided. Again I am sorry for the trouble and thank you for your support.
6-14 21:18
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Ironhyde
lvl.2
Flight distance : 61549 ft
United States
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Was there ever any feedback on resolution? Did the hardware support team get this issue resolved? I am having same issue, and the only work around is to set the camera in the Nadir (downward) view then slowly tilt it up to get stills, but this wont cut it for smooth video?

Curious if a resolution was had?

thanks
6-24 12:18
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Weecked
lvl.1

Canada
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Ironhyde Posted at 6-24 12:18
Was there ever any feedback on resolution? Did the hardware support team get this issue resolved? I am having same issue, and the only work around is to set the camera in the Nadir (downward) view then slowly tilt it up to get stills, but this wont cut it for smooth video?

Curious if a resolution was had?

Also looking for an answer... I have the same problem.
7-25 20:26
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Dog Man
Second Officer
Flight distance : 21457 ft
United States
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A hard landing could of damaged one of the camera motors, it does not take much.
7-26 15:36
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rwynant V1
Captain
Flight distance : 3098196 ft
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One last calibration attempt......

Props off

Lean the AC back on the 2 rear arms......camera facing up

Initiate gimbal calibration, once complete, reboot all systems.......meaning turn EVERYTHING off.....

Restart after being OFF for a couple minutes

Let us know.......if the OP has already solved his issue, then this is for others experiencing similar issues.

Randy
7-27 11:01
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JetSam
Captain
Flight distance : 2157320 ft
Spain
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rwynant V1 Posted at 7-27 11:01
One last calibration attempt......

Props off

I tried this option long time ago  , same result mate , anyway i ll try again
7-28 02:52
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JetSam
Captain
Flight distance : 2157320 ft
Spain
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i tried again and the problem persist
7-28 10:12
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rwynant V1
Captain
Flight distance : 3098196 ft
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JetSam Posted at 7-28 10:12
i tried again and the problem persist

Well, it was worth a try.   I hope you can get her all fixed up sooner!!

Good luck,
Randy
7-29 08:32
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