5. Fee There are no hidden charges for the replacement service. After you choose DJI Care Refresh, you will receive prioritized service. The cost of two way postage for customers within DJI Care Refresh service areas will be covered by DJI. In other areas, these costs and any associated customer’s duties are at the customer's expense. In all areas the custom fees are at the customer's expense. Each time the replacement service is requested, a service fee will be charged.
At what point do I see an action which appears to be priority?? So far, communicatons are days in between. I have found my lost/ damaged aricraft and would now like to see, priority demonstrated to me as a Refresh Care Plus customer.
Note below, yet I have yet to find a phone number to speak with a human being, I also prefer this method. 4. Replacement Process 1) If damage to your DJI product occurs and you are within DJI Care Refresh coverage, contact DJI Support via !important]http://www.dji.com/support, TEL and ONLINE SUPPORT are preferred.
Here is the thread I started explaing this loss and recovery. page 2 is when I finaly found it. https://forum.dji.com/forum.php?mod=viewthread&tid=216291
Thanks! Mike Thompson CAS-4389099-Y0G0K6
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