ProQuad
lvl.4
Flight distance : 20296870 ft
United States
Offline
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Since I received the Mavic Air 2, I have been unable to connect to the DJI Assistant 2 for Mavic. I deleted it, then re-installed it and still no luck. I have tried several different USB-C to USB-C, USB to USB-C cables including the SUB-C to USB-C cable the quad came with. Contaced DJI (online support) and they told me to have the unit replaced by the factory authorized store with whom I made the purchase with. Using a 2019 MacBook Pro with USB-C connections only, I can not even see the quad come up as a file to open pics and vids.
I was able to use an Apple USB-C to USB-C cable (1.5') and connec the RC only.
Today June 9, 2020, after several attempts and several cables later, I was able to connect the quad to my MacBook. I used a 10' Boxeroo braded cable (Amazon), a Satechi 5 in 1 to USB-C dongle multi-media device (purchased at Apple store).
DJI, are you able to do a future firmware update to allow for the Air 2 to connect with out a dongle? I know others have had this same issue ( https://forum.dji.com/forum.php?mod=viewthread&tid=215748 ) and no one seems to be able to figure this out. Can you also explain why it would only work in the configuration that I used (noted above)?
If anyone else was able to connect to a computer for firmware updates and vision sensor calibration, can you please respond to this thread on what you did exactly to make this work?
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