Hello
I ordered the magic mini combo on July 4. It says it will be shipped within 1 day of clearing payment.
Payment was taken, but still no shipping.
Would you be kind to check the status of the order?
Thank you
Order 0018986700159

Hi AntP, sorry to have kept you waiting, I have forwarded your order to our logistics team to help you expedite the process, if there is an update, we'll let you know you. Thank you so much for your patience.  

DJI Natalia Posted at 6-10 01:44
Hi AntP, sorry to have kept you waiting, I have forwarded your order to our logistics team to help you expedite the process, if there is an update, we'll let you know you. Thank you so much for your patience.

Hehe
I have the same problem

I ordered the mavic air 2 fly more combo plus one extra battery
I placed the order on June 4th, and now is June 11th and still on “handling”, when it was supposed to take 1 working day for handling.
The bank already deducted the amount of the order .

My order number is 8861052698398
DJI Natalia, maybe you can help me too, to forward my order to logistics, please

Thanks a lot.

Drone Taiwan Posted at 6-10 18:06
Hehe
I have the same problem

We are so sorry for the shipment delay and the inconvenience caused, I will verify with the pre-sales team of the estimated shipping date and come back to you as soon as possible.

DJI Natalia Posted at 6-11 01:24
We are so sorry for the shipment delay and the inconvenience caused, I will verify with the pre-sales team of the estimated shipping date and come back to you as soon as possible.

Thanks a lot
I will be waiting for your update

DJI Natalia Posted at 6-10 01:44
Hi AntP, sorry to have kept you waiting, I have forwarded your order to our logistics team to help you expedite the process, if there is an update, we'll let you know you. Thank you so much for your patience.

Yeah I am having the same issues as well, and then on the app it says shipped but i didnt get a email it was shipped and then on the internet version it still saying processing so im confused on whats going on lol

Order Number:0011911869035
if that is needed for assistance . Thank you for your time

Drone Taiwan Posted at 6-10 18:06
Hehe
I have the same problem

Hello, You nordered June 4 and asking why its not yet delivered? I ordered May 29, until now its already  June 12 no email receive yet if ship or not.

Same story.....just wait. June 4 still not late...remember I ordered May 29 and nothing yet what more for June 4...HAHAHAHAHAHAHAHAHAHA

djiuser_hDhelqdDp7mJ Posted at 6-11 14:32
Hello, You nordered June 4 and asking why its not yet delivered? I ordered May 29, until now its already  June 12 no email receive yet if ship or not.

Same story.....just wait. June 4 still not late...remember I ordered May 29 and nothing yet what more for June 4...HAHAHAHAHAHAHAHAHAHA

Damn https://forum44.djicdn.com/static/image/smiley/emoji/5_2x.gif

Drone Taiwan Posted at 6-11 05:29
Thanks a lot
I will be waiting for your update

I've forwarded your order to our logistics team to expedite, the packaging has been completed, you will receive a shipping label soon. Your patience will be highly appreciated.

DJI Natalia Posted at 6-12 01:20
I've forwarded your order to our logistics team to expedite, the packaging has been completed, you will receive a shipping label soon. Your patience will be highly appreciated.

Thanks a lot
Im so happy, i hope to get the shipping label soon

Thanks a lot
And wish you a wonderful day

djiuser_KCj09VWs1sys Posted at 6-11 10:12
Yeah I am having the same issues as well, and then on the app it says shipped but i didnt get a email it was shipped and then on the internet version it still saying processing so im confused on whats going on lol

Order Number:0011911869035

Hi there, I've forwarded your order to our logistics team to expedite, the packaging has been completed, you will receive a shipping label soon. Thanks for your kind understanding.

djiuser_hDhelqdDp7mJ Posted at 6-11 14:32
Hello, You nordered June 4 and asking why its not yet delivered? I ordered May 29, until now its already  June 12 no email receive yet if ship or not.

Same story.....just wait. June 4 still not late...remember I ordered May 29 and nothing yet what more for June 4...HAHAHAHAHAHAHAHAHAHA

Sorry for the inconvenience. I'll help to push our logistics team again, you will receive a tracking number soon.

Drone Taiwan Posted at 6-12 01:21
Thanks a lot
Im so happy, i hope to get the shipping label soon

You're welcome. I also hope you will receive the shipping label soon.  

oh no...I have been seeing a lot of posts about slow shipping if direct through DJI.. I ordered my M2P and fly more kit on Friday morning (6/12) in the hope to get before we go on vacation on 6/29.  Can I get an estimated date?  my order # is 0018880985189

Capital1983 Posted at 6-14 07:03
oh no...I have been seeing a lot of posts about slow shipping if direct through DJI.. I ordered my M2P and fly more kit on Friday morning (6/12) in the hope to get before we go on vacation on 6/29.  Can I get an estimated date?  my order # is 0018880985189

Hi, thank you for ordering Mavic 2 Pro fly more combo. Order number 0018880985189 shows that it's estimated shipping set on June 19.  A tracking number will be assigned and sent to you via email. Thank you for your patience.

DJI Diana Posted at 6-14 09:51
Hi, thank you for ordering Mavic 2 Pro fly more combo. Order number 0018880985189 shows that it's estimated shipping set on June 19.  A tracking number will be assigned and sent to you via email. Thank you for your patience.

Thanks for the quick response!  I will keep an eye out for the email with tracking info.  I look forward to taking it out and getting some flights under my belt very soon!

Hi, I'd also like to know when my order will be shipped. Mavic mini, order No.:0012158050849
Thanks

djiuser_YKyuWP4r09Kq Posted at 6-14 17:35
Hi, I'd also like to know when my order will be shipped. Mavic mini, order No.:0012158050849
Thanks

Hi there, thank you for ordering the Mavic Mini, 0012158050849 is estimated to be shipped out within 1 business working days after the payment confirmed, please wait patiently.

Hi, I was also wondering if I could get a shipping update for my order, 0018157890757
Thank you

DJI Natalia Posted at 6-15 00:55
Hi there, thank you for ordering the Mavic Mini, 0012158050849 is estimated to be shipped out within 1 business working days after the payment confirmed, please wait patiently.

Hello, this is still not shipped. Why are there so many delays? Can you confirm the shipping date please? I am going on vacation june 27 and need the drone for that

djiuser_0eComq3uLcE6 Posted at 6-15 11:25
Hi, I was also wondering if I could get a shipping update for my order, 0018157890757
Thank you

Hi there, I have forwarded your order to our logistics team for a check, if there is an update, we'll let you know. Thanks for your patience.

Capital1983 Posted at 6-14 16:31
Thanks for the quick response!  I will keep an eye out for the email with tracking info.  I look forward to taking it out and getting some flights under my belt very soon!

No worries. Feel free to reach us for other concerns. We're here to help. Thank you.

Hi, I ordered a DJI Mavic Air 2 along with 64 GB storage last Sunday, June 14, and my payment was accepted, however my shipping with fedex is still pending and I am unable to check the status of the shipping. It has been 5 days (my shipping said 3-5 day shipping) and I am yet to receive a package with my items purchased. Why is it taking so long for me to receive my package when the website said it would be here by now? Also can you help me locate where my package is? My proof of purchase is down below along with my order number.

Quinn Egan Posted at 6-19 16:10
Hi, I ordered a DJI Mavic Air 2 along with 64 GB storage last Sunday, June 14, and my payment was accepted, however my shipping with fedex is still pending and I am unable to check the status of the shipping. It has been 5 days (my shipping said 3-5 day shipping) and I am yet to receive a package with my items purchased. Why is it taking so long for me to receive my package when the website said it would be here by now? Also can you help me locate where my package is? My proof of purchase is down below along with my order number.

Hi there, sorry for the late response, Mindy has replied to your post here: https://forum.dji.com/forum.php?mod=viewthread&tid=218465, please keep us updated there and we will keep following up, thank you.