Please select Into the mobile phone version | Continue to access the computer ver.
UPS this is joke?
623 15 2020-6-10
Uploading and Loding Picture ...(0/1)
o(^-^)o
REXOLOGY
lvl.2

United Kingdom
Offline

Hello
my case nr. is : CAS-4412865-X2Z6L5
I live in UK. Drone has been send via UPS 03/06, today is 10/06 and is still not received by service in Netherlads. I tried contact with UPS but with no effect, just auto not on chat ,even no phone contact. I spend 30 minutes  listen music in customer service without any contact with UPS agent. Maybe DJI should consider change delivery company to other. I dont know where is my drone, when gonna be repaired, etc...
I have tracking nr from UPS but from 1 week still is same status " Collected"
This is joke?



Przechwytywanie.PNG
2020-6-10
Use props
DJI Natalia
Administrator

Offline

Hi REXOLOGY, I'm sorry to hear about the delivery issue with the UPS. I will forward your suggestion to the related team, at the same time, we'll help to keep an eye on your case, once receiving your package, our repair team will help to process it asap. Should there anything else I can assist you with, please feel free to let me know. Thanks.
2020-6-10
Use props
REXOLOGY
lvl.2

United Kingdom
Offline

Any news where is my drone?
2020-6-11
Use props
DJI Natalia
Administrator

Offline

REXOLOGY Posted at 6-11 01:02
Any news where is my drone?

Not yet, we have informed our logistics team to contact UPS to look into, once there is any update, we will come back to you immediately. Appreciate your patience.
2020-6-11
Use props
REXOLOGY
lvl.2

United Kingdom
Offline

It's been 10 days when I sent the drone and still : NO DRONE, NO INFO about where is my drone! I thought a company like DJI was serious.
2020-6-14
Use props
REXOLOGY
lvl.2

United Kingdom
Offline

What procedures are in this case and how long i have to wait for drone? This problem is between DJI and UPS. DJI ordered transport from UPS, I only sent the drone following directions. Please reply because is already 2 weeks when i dont have clear answer what about my drone.
Thanks.
2020-6-16
Use props
DJI Natalia
Administrator

Offline

REXOLOGY Posted at 6-16 02:11
What procedures are in this case and how long i have to wait for drone? This problem is between DJI and UPS. DJI ordered transport from UPS, I only sent the drone following directions. Please reply because is already 2 weeks when i dont have clear answer what about my drone.
Thanks.

We are sorry to keep you waiting, our logistics team has escalated your case to the UPS to investigate, it will take some time for the investigation and the corresponding resolution can only be provided after this process. Your understanding is highly appreciated and we will keep you posted promptly once there is any update.
2020-6-16
Use props
REXOLOGY
lvl.2

United Kingdom
Offline

DJI Natalia Posted at 6-16 04:11
We are sorry to keep you waiting, our logistics team has escalated your case to the UPS to investigate, it will take some time for the investigation and the corresponding resolution can only be provided after this process. Your understanding is highly appreciated and we will keep you posted promptly once there is any update.

Thank You Natalia, but I'm losing my patience. ;(
2020-6-16
Use props
REXOLOGY
lvl.2

United Kingdom
Offline

@DJI Natalia Any news about compensation or refund for a lost drone? Or maybe has been find?
2020-6-19
Use props
DJI Natalia
Administrator

Offline

REXOLOGY Posted at 6-19 00:54
@DJI Natalia Any news about compensation or refund for a lost drone? Or maybe has been find?

We have not received the update from the UPS, we will push them again and come back to as soon as possible.
2020-6-21
Use props
REXOLOGY
lvl.2

United Kingdom
Offline

I understand everything @Natalia but almost three weeks pass when I don't have a drone and it's not even on your site. There should be some procedures in case of drone's disappearance and payment of compensation from UPS and a new drone for customer. At this point, it looks like bouncing a ball in a tennis match. I would like to contact someone who makes decisions in my case.
2020-6-22
Use props
REXOLOGY
lvl.2

United Kingdom
Offline

Hello!?? Any news, where is my drone or new drone??
2020-6-25
Use props
DJI Natalia
Administrator

Offline

REXOLOGY Posted at 6-25 03:41
Hello!?? Any news, where is my drone or new drone??

Sorry to keep you waiting, we've got the latest update from UPS that they confirmed package lost, we will make the compensation for you, our support team will help with the following steps and I will also keep following it.
2020-6-27
Use props
REXOLOGY
lvl.2

United Kingdom
Offline

Finally! I received drone after 1 month!
2020-7-3
Use props
REXOLOGY
lvl.2

United Kingdom
Offline

I received new drone with new serial nr.After exchanging for a new drone, the DJI Care service is still valid?Where  update new nr.?

2020-7-4
Use props
DJI Natalia
Administrator

Offline

REXOLOGY Posted at 7-4 09:23
I received new drone with new serial nr.After exchanging for a new drone, the DJI Care service is still valid?Where  update new nr.?

Glad to know that you have received the drone, kindly please send an email to djicare@dji.com to transfer the DJI care refresh, our related team will do the best to help this out. Thanks.
2020-7-4
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules