Please select Into the mobile phone version | Continue to access the computer ver.
No reply from email support to return en refund a new Mavic Air 2
201 1 6-11 00:38
Uploading and Loding Picture ...(0/1)
Flight distance : 20436 ft
United States

two weeks ago and after multiple email to support I'm still awaiting RMA number and instruction to return and refund a new Mavic Air 2 due to missing Airsense and european drone identification tagging.
I tried the online chat but it seems they are working only on drone technical issues.
Please help on the subject.



6-11 00:38
Use props
DJI Mindy
Flight distance : 7 ft

Hi Aerospike, we sincerely apologize that your refund request was not handled timely. Due to the prevention of COVID-19, DJI had to urgently adjust our service arrangements. The current service email channels have a large number of backlogs and may now have some delay in reply. We apologize for the inconvenience, and we are working to overcome the impact of the COVID-19.
I managed to get your email via your Forum account, your request has been escalated to the email support team to take care in priority, please note the email response later, sorry again for any inconvenience caused.
6-11 01:01
Use props
You need to log in before you can reply Login | Register now

Credit Rules