Hello,
two weeks ago and after multiple email to support I'm still awaiting RMA number and instruction to return and refund a new Mavic Air 2 due to missing Airsense and european drone identification tagging.
I tried the online chat but it seems they are working only on drone technical issues.
Please help on the subject.

Regards

Aerospike

Hi Aerospike, we sincerely apologize that your refund request was not handled timely. Due to the prevention of COVID-19, DJI had to urgently adjust our service arrangements. The current service email channels have a large number of backlogs and may now have some delay in reply. We apologize for the inconvenience, and we are working to overcome the impact of the COVID-19.
I managed to get your email via your Forum account, your request has been escalated to the email support team to take care in priority, please note the email response later, sorry again for any inconvenience caused.