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Firmware Update Failed, Battery at 0%
350 8 6-14 02:18
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Proxi
lvl.1
Czechia
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Hey guys.

I'm so frustrated right now. I wanted to start using Osmo Pocket again and when I connected it with my phone, I noticed there was a new update avialable. I started downloading the update, but at around 60% Osmo Pocked just turned off by itself. I though it was just restarting, but it stayed powered off. And the update was still stuck at 60%. So I thought that powering the Osmo back on will continue the update. And suddenly the counter dropped from 60% to 0% and I was not able to update the Osmo, because it gave me an error message saying that in order to install the update, my Osmo has to be at least 15% charged. And I'm pretty sure my Osmo was charged. So I disconnected the Osmo from my phone and I've noticed that the gimball is not working at all and that the display is not showing me a battery status. And when I went to settings to try to reset the Osmo, the battery status there was showing 0%. So I'm pretty sure my Osmo is now broken and I can't seem to be able to find a solution.

Anyone who dealt with this situation before? Have you find any solution?

Cheers!
6-14 02:18
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Curt1591
Captain
Thailand
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When you plug in a charger, does the light blink?
6-14 03:23
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Proxi
lvl.1
Czechia
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Curt1591 Posted at 6-14 03:23
When you plug in a charger, does the light blink?

When I plug in the charger while the device is powered ON, nothing happens. And when I plug in the charger while the device is turned OFF, instead of recharging, Osmo Pocket turns on by itself and then nothing happens, gimbal doesn't work, no charging and no battery life icon appearing. And the light blinks only once and then it's lit constantly, just as when the device is powered on.
6-14 04:15
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Proxi
lvl.1
Czechia
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6-14 04:21
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Curt1591
Captain
Thailand
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All you can do is contact DJI support and hope they might have a solution.
6-14 14:07
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Ray-CubeAce
Captain

United Kingdom
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At this point it may not do any further harm to leave the pocket charging for a long period. If it starts on charging, can you then turn if off? If you can, do so and leave it on charge for a few hours. Then disconnect and reconnect to the charger to see if it stays off and you get your charging light back on.

Ray.
6-15 05:15
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DJI Stephen
Super Moderator

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Hello there Proxi. I am sorry to read and to know that you are having issues with your DJI Osmo Pocket. Since the said gimbal is acting up this way. I would recommend you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We have a professional team that will do there best to check the said gimbal and a proper reso;ution will be provided.  Just a reminder that  DJI do not recommend doing a DIY in fixing the said DJI gimbal  to avoid further damaging the said unit. We hope to hear from you soon and looking forward to resolve this issue as soon as possible. Thank you.
6-21 19:34
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Manan Desai
lvl.1

India
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Hey Proxi! I had the exact same issue. Word to word. Were you able to find the solution? I have been trying to fix it since more than 3 weeks now. No help from DJI support. They want me to send the device to them. It is definitely a software issue and not a hardware issue.
6-25 23:31
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Manan Desai
lvl.1

India
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Regarding the upgrading failed, please kindly check the remaining storage capacity of the SD card. If it is no more than 100M, the upgrading may fail. Please check it and fully charged the product and try again to see if it works.

If the issue still exists, you are advised to update the firmware of your Osmo Pocket by downloading the firmware package from https://pan-sec.djicorp.com/s/7q3gWTsCeea9cBg via an SD card. The password is DJI123.

Please unzip the V01.10.00.30 firmware into a bin file, put it into the root directory of the SD card, insert the SD card into the Osmo Pocket, and it will automatically upgrade after powering on. You are advised to delete the firmware from the SD card after the upgrade successfully to avoid further trouble in using the SD card.
6-26 05:01
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