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DJI Repair Scam
200 5 6-15 13:56
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steambuddy
lvl.1

United States
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So, here's my story, for whoever wants to send in their Mavic Pro RC because its not connecting to your AC, I would strongly advise against this.

I sent in my RC and about a month later they finally got back to me with an estimate of $265 to repair the RC quoting that it needs a new main board. The controller was working just fine before a firmware update, mind you. Aside from that, this has been a well documented problem by other mavic pro pilots.

Needless to say, this company seems to want to squeeze out every dollar they can from the consumer. If they force me to pay for the RC to get it back I rather they keep it. Ridiculous...
6-15 13:56
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi steambuddy, I managed to get your case number via your Forum account, we apologize that the warranty service was not provided due to the warranty period of your RC has been expired. But your concerns will be escalated to the higher-level team to see whether there is any better resolution can be provided, please wait patiently for further communication from our manager, thank you.
6-15 19:55
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djiuser_7oT1oCaJfILK
lvl.1
United States
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So I've had my Drone for 20 days and 2 days ago it wouldn't fly the back propellers have more power than the front to the back starts to lift up and it leans forward.  Then the propellers just turn off I emailed support no reply and the exchange or return time frame is 14 days this is crazy
6-19 16:32
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steambuddy
lvl.1

United States
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djiuser_7oT1oCaJfILK Posted at 6-19 16:32
So I've had my Drone for 20 days and 2 days ago it wouldn't fly the back propellers have more power than the front to the back starts to lift up and it leans forward.  Then the propellers just turn off I emailed support no reply and the exchange or return time frame is 14 days this is crazy

I was actually contacted by DJI like how Mindy said and they were able to work something out with me and lets just say my opinion on their customer service has changed to a positive one. Try making a forum post about your issue.
6-19 16:40
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_7oT1oCaJfILK Posted at 6-19 16:32
So I've had my Drone for 20 days and 2 days ago it wouldn't fly the back propellers have more power than the front to the back starts to lift up and it leans forward.  Then the propellers just turn off I emailed support no reply and the exchange or return time frame is 14 days this is crazy

Hi there, sorry for the email response delay affected by the pandemic, may I verify whether the drone crashed in the end?
6-19 20:02
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DJI Mindy
Administrator
Flight distance : 7 ft
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steambuddy Posted at 6-19 16:40
I was actually contacted by DJI like how Mindy said and they were able to work something out with me and lets just say my opinion on their customer service has changed to a positive one. Try making a forum post about your issue.

It's good to know everything turns out to be great, I see the RC has been shipped out, hope you will receive it soon.
6-19 20:04
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