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HAVE HAD 2 PHANTOM 4 PROS FALL OUT OF THE SKY WITHIN TWO WEEKS
165 5 6-17 18:41
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djiuser_DEDXOyHl3ZOI
lvl.1
Flight distance : 216276 ft
United States
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Bought a Phantom 4 Pro in January, flew it around with zero problems for 4 months. In early May I had it fall, hovering at 385 ft and completly wreck. I purchased a 2nd one last week, I flew it 6 times, today I was flying over a lake hovering at 200 ft with less than a 5 mph wind. All of a sudden my controller gave a loud beep and it fell out of the sky and is now 40 ft down at the bottom of the lake. Does anyone have advise on where to go from here? I was in the process of getting DJI Care Refresh activated but even with that my drone is not retrievable adn it would be a void. I am not sure how the warranty works. Please any suggestions would be greatly apprecited. Once is a fluke but twice... I am not very happy and quite a bit has come out of pocket at this point.
6-17 18:41
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mgeorge23
lvl.1
Flight distance : 216276 ft
United States
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I should add also the battery was over 50%, and had latest firmware downloaded.
6-17 18:47
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mgeorge23
lvl.1
Flight distance : 216276 ft
United States
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Here is the flight record: https://www.phantomhelp.com/LogViewer/N9O1J2WNILIRISGD3H55
6-17 19:07
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DJI Mindy
Administrator
Flight distance : 7 ft
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We are sorry for your loss, it is recommended to email to support@dji.com with the details including personal info, the accident description, the flight records, the serial number of the drone and the proof of purchase, our team will help start a ticket for the data analysis, we will provide the proper resolution according to the data analysis result.
6-17 19:28
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fans4f2acf39
lvl.2
Flight distance : 80085 ft
United States
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Are they the regular Pros or the V2.0 ones?
6-19 15:58
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mgeorge23
lvl.1
Flight distance : 216276 ft
United States
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fans4f2acf39 Posted at 6-19 15:58
Are they the regular Pros or the V2.0 ones?

Firs time was a Phantom 4 Pro. 2nd one was a V2.0.
6-19 21:29
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