Bought a Phantom 4 Pro in January, flew it around with zero problems for 4 months. In early May I had it fall, hovering at 385 ft and completly wreck. I purchased a 2nd one last week, I flew it 6 times, today I was flying over a lake hovering at 200 ft with less than a 5 mph wind. All of a sudden my controller gave a loud beep and it fell out of the sky and is now 40 ft down at the bottom of the lake. Does anyone have advise on where to go from here? I was in the process of getting DJI Care Refresh activated but even with that my drone is not retrievable adn it would be a void. I am not sure how the warranty works. Please any suggestions would be greatly apprecited. Once is a fluke but twice... I am not very happy and quite a bit has come out of pocket at this point.

I should add also the battery was over 50%, and had latest firmware downloaded.

Here is the flight record: https://www.phantomhelp.com/LogViewer/N9O1J2WNILIRISGD3H55

We are sorry for your loss, it is recommended to email to support@dji.com with the details including personal info, the accident description, the flight records, the serial number of the drone and the proof of purchase, our team will help start a ticket for the data analysis, we will provide the proper resolution according to the data analysis result.

Are they the regular Pros or the V2.0 ones?

fans4f2acf39 Posted at 6-19 15:58
Are they the regular Pros or the V2.0 ones?

Firs time was a Phantom 4 Pro. 2nd one was a V2.0.