Please select Into the mobile phone version | Continue to access the computer ver.
Device SN Failed
794 8 2020-6-19
Uploading and Loding Picture ...(0/1)
o(^-^)o
fans30631547
lvl.1
United States
Offline

Hi,

I’ve had my Spark sitting for a year since it was repaired. I am trying to activate it and I continue to get:
Activation Failed
Device SN failed .

What do I do to activate my Spark?
2020-6-19
Use props
fans30631547
lvl.1
United States
Offline

FCE9BA31-06D9-4021-BE79-F64A0CACCF32.png
2020-6-19
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi there, sorry for the difficulties on activating the device, may we have the serial number of your drone and the previous case number?
2020-6-19
Use props
fans30631547
lvl.1
United States
Offline

DJI Mindy Posted at 6-19 19:14
Hi there, sorry for the difficulties on activating the device, may we have the serial number of your drone and the previous case number?

Hi— I don’t have a case number. Where can I do that?
2020-6-20
Use props
fans30631547
lvl.1
United States
Offline

DJI Mindy Posted at 6-19 19:14
Hi there, sorry for the difficulties on activating the device, may we have the serial number of your drone and the previous case number?

OAS1F871A1O682
2020-6-20
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline


SN should be 0AS1F871A10682. Where did you send the drone to? Is it an official DJI repair center? If yes, there should be a case number like CAS-xxxxxx-xxxxxx.
May we have a short video of how you activate the drone?
2020-6-20
Use props
fans30631547
lvl.1
United States
Offline

Thank you. Yes, I got it repaired but DJI last year and haven’t used it since the repair. This is why I’m trying to activate it now. The QR code doesn’t work. When I’m in the middle of the activation it, I get the failed notice that I posted above.

How do I get past that screen?
2020-6-20
Use props
fans30631547
lvl.1
United States
Offline

DJI Mindy Posted at 6-20 03:21
SN should be 0AS1F871A10682. Where did you send the drone to? Is it an official DJI repair center? If yes, there should be a case number like CAS-xxxxxx-xxxxxx.
May we have a short video of how you activate the drone?

Hi— Here is activating it with the RC https://youtu.be/V8ogGmYo36U

Here is activating with just the phone
https://youtu.be/tBV9ux5inno

Is there anything that I need to change?
2020-6-20
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

fans30631547 Posted at 6-20 05:29
Hi— Here is activating it with the RC https://youtu.be/V8ogGmYo36U

Here is activating with just the phone

Thanks for the video, after setting the joystick mode, please disconnect your mobile device from the aircraft's wifi and connect to a network with an Internet connection. Then enter DJI Go 4 app and tap Continue and confirm your account. Please refer to the video below and try again, you could start at 1:10.
2020-6-22
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules