Kazzaaz
lvl.2
Flight distance : 10987228 ft
United States
Offline
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DJI Mindy Posted at 6-20 19:18
Hi Kazzaaz, you have our sincere apologies for the unpleasant experience with our customer service. We understand you don't accept COVID situation explanation, I've escalated your case to the appropriate team to expedite, there would be still a little delay due to the weekend, I will keep an eye on your case.
Hi Mindy,
I accept the COVID explanation and understand the reason for delay.
What I cannot accept is going nearly three weeks with no communication with the customer.
Thank you for reviewing the case. I hope to hear from someone on Monday. |
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