SMRdrone
lvl.1
Flight distance : 1986322 ft
United States
Offline
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I have been battling with DJI over this issue. I claims in the video that this reset is a "factory reset". IT'S NOT. A factory reset would also roll-back the FIRMWARE to what it was when shipped. THIS DOES NOT!
I am having audio issues which I believe are software related, so I would like to do a total software reset and eliminate the firmware as a cause of the issue. 5 emails back and forth and I keep getting told the same steps as in the video above will "factory reset" the Osmo, but again it doesn't.
They then tell me to create a repair ticket to send it back for repairs. When I do, I receive an email that due to Covid they are no longer doing repairs in the US. I own the Pocket, 2 Osmo Mobiles, a Spark, a Mavic 2 Pro, a Phantom and endless amounts of extra batteries and accessories. When the products work, they are simply AMAZING! I am learning though that the excitement of using a great product is quickly lost by bad customer service. I will have to think long and hard before buying another DJI product. |
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