My air 2 lost transmission connectivity after about .5 miles and the connectivity bars werered even before that.  Given that it is suppose to have a range of 3 - 5 miles, I am concerned that I have a hardware issue.  Has anyone else had this problem?

Hello there. I am sorry for the trouble this has caused and thank you for reaching out. With regards to this concern, have you try to fly to a different location/area with less interference for us to isolate the said issue. May we also know the model of the mobile device you are using please? Please keep us posted for further assistance. Thank you.