I have a problem. During my flight I was recording and my phone went off. The drone is okay, but the video it made is not accesible anymore. Anyone has any ideas on how this can be fixed.

check on the sd card, your video will be stored there as well

Thank you. It is on the Sd-card but it does not want to play. I think this is because the phone fell out during the flight. Any idea how to access the footage it did make?

sd card in the drone, power on the drone, start new video and stop after few seconds.
not accesible video will be closed and can be seen.

Well, this worked for me once....

cheers
JJB

Hi. Thank you for reaching out to DJI Forum. With regards to this concern. Are you using the DJI Fly application to play the video? If the video recording was not properly stopped during recording this may cause the video file to be corrupted. Do you see any error messages when playing the video? Kindly please provide a sample screenshot of the issue. Thank you.

DJI Paladin Posted at 6-25 20:48
Hi. Thank you for reaching out to DJI Forum. With regards to this concern. Are you using the DJI Fly application to play the video? If the video recording was not properly stopped during recording this may cause the video file to be corrupted. Do you see any error messages when playing the video? Kindly please provide a sample screenshot of the issue. Thank you.

So the exact situation was: I was flying the drone (dji mavic air 2), with cable connection. My phone had an almost full battery, but shut down for some reason. That's how the filming got interrupted. The drone kept flying and I was able to return to home base, once I powered my phone on again. Later on I plugged in the Sd-card to access the files, but I couldn't play the footage I had made.



This is how it looked, It's the file on the left.

SurmontCaptures Posted at 6-26 00:21
So the exact situation was: I was flying the drone (dji mavic air 2), with cable connection. My phone had an almost full battery, but shut down for some reason. That's how the filming got interrupted. The drone kept flying and I was able to return to home base, once I powered my phone on again. Later on I plugged in the Sd-card to access the files, but I couldn't play the footage I had made.

[view_image]

thank you in advance

JJB* Posted at 6-24 05:40
sd card in the drone, power on the drone, start new video and stop after few seconds.
not accesible video will be closed and can be seen.

Thanks for answering, unfortunately it did not work.

The video footage seems corrupted.

him7403 Posted at 6-26 00:58
The video footage seems corrupted.

Anything that can be done?

Certainly an "unrepeatable video" for you. I would be looking forward to a new flight ... Try VLC or HandBrake or something else. Change .mp4 to .mov, video software for corrupt recordings... guys, keep going ...

SurmontCaptures Posted at 6-26 00:21
So the exact situation was: I was flying the drone (dji mavic air 2), with cable connection. My phone had an almost full battery, but shut down for some reason. That's how the filming got interrupted. The drone kept flying and I was able to return to home base, once I powered my phone on again. Later on I plugged in the Sd-card to access the files, but I couldn't play the footage I had made.

[view_image]

Thank you for the additional information. Since the video was not properly stopped during recording the file was not properly saved. I am sorry to say the video file is corrupted. Again I am sorry for the trouble and thank you for your understanding.

DJI Paladin Posted at 6-26 03:21
Thank you for the additional information. Since the video was not properly stopped during recording the file was not properly saved. I am sorry to say the video file is corrupted. Again I am sorry for the trouble and thank you for your understanding.

Thank you for trying to help me. It's hard to hear that is can be recovered somehow, but thanks everyone for all the help and concern.

SurmontCaptures Posted at 6-27 07:10
Thank you for trying to help me. It's hard to hear that is can be recovered somehow, but thanks everyone for all the help and concern.

You are more than welcome. Again I am sorry for the trouble and thank you for your understanding.