I ordered over 10 days ago and the status is still ready for shipping. Why has it not been shipped and why is the support ignoring my emails?
My order number is 0498118650049

This is completely unacceptable.

Same man. Dji just keeps telling me that it's sold out at the warehouse they're sending from with no answer as the timeframe of when they will send.

Dji fpv I'm assuming.

Yep, googles and controller. I can't believe what a sh*t show this is...

I sold my analog goggles because i thought this would come in relatively quick. I've been grounded and banggood has been faster at shipping than DJI. This is crazy.

Hi snekfpv, so sorry for that case happened. I will forward your order to our logistics team for a check, and forward your emails to the related team to follow up, if there is an update, we'll let you know.

djiuser_ffeQ6QR88jWA Posted at 6-24 06:58
Same man. Dji just keeps telling me that it's sold out at the warehouse they're sending from with no answer as the timeframe of when they will send.

Dji fpv I'm assuming.

Hi there, sorry for the inconvenience caused. DJI Mindy is following up on your issue and has replied to your post: https://forum.dji.com/forum.php?mod=viewthread&tid=218746

FORMAL COMPLAINT - DJI Deceptive Trade Practices

Thu, Jun 25, 6:37 PM (11 hours ago)
to support

Dear DJI,

I wish to lodge a formal complaint.

On the 23rd June I ordered a Mavic Air 2 Fly More Combo, Order Number  0612685706559. Your website specifically states that it will be shipped within 1 day. I have just had a webchat with your support team and they advise that there is no delivery date, and they have no idea when/if it will be shipped.

This isn't just unprofessional, its deceptive.

This is not at all the experience that I was expecting from DJI.

The conversation I had with your support team is below.

I'm only posting to this forum for now to give you an opportunity to take a corrective action, but i'm going to take this a lot further if this isn't addressed satisfactorily.


-----------------------------------------

Hi

DJI >  Hello there.

DJI >  How may I help you today?


I ordered on the 23rd

Order Number 0612685706559

it said 1 day delivery

but hasn't shipped yet

can you advise when it will ship?

DJI >  Please give me 1-2 minutes so I can check the status of your order.


sure

DJI >  As per checking here on our end, due to the prevention and traffic control measures undertaken for the Coronavirus, the delivery of your product is expected to be delayed. We apologize for the inconvenience caused and will prioritize your order delivery as soon as it resumes.


Timing?

DJI >  We could not guarantee the delivery time as the logistic situation is objectively affected by the pandemic. We will keep monitoring the situation and prioritize your order delivery as soon as it resumes.


Is is being shipped from China, or from within Australia?

DJI >  It is from China.


OK, that’s not good

That's very misleading on your website

DJI >  Sorry about that.


I could have walked down to a local store and bought it

Can I get it refunded?

DJI >  We can request for Stop Shipment.

DJI >  Refund will take 7-14 business days once Stop Shipment is approved.


Can you give any guidance as to how long it will take to ship it if I keep the order?

Some guidance please

DJI >  Sorry we can't guarantee timeframe at the moment.

Not looking for a guarantee, just some guidance

Days?

Weeks?

Months?

DJI >  We can't give any information regarding that.

So it could be a year?

DJI >  That would not last a year for sure.

Can you put me in touch with someone who has some information?

Someone must know what your average delivery time is at the moment

DJI >  Sorry we don't have an available person here who knows the timeframe.

Do you realise that this is very unacceptable?

You've made a public commitment to take peoples money on the promise of 1 day delivery, but knowing you have no intention of delivering it

If you can't provide me with a real answer, I think customers around the world need to read this conversation

DJI >  Sorry about that as we don't have information here.

FORMAL COMPLAINT - DJI Deceptive Trade Practices

Thu, Jun 25, 6:37 PM (11 hours ago)
to support

Dear DJI,

I wish to lodge a formal complaint.

On the 23rd June I ordered a Mavic Air 2 Fly More Combo, Order Number  0612685706559. Your website specifically states that it will be shipped within 1 day. I have just had a webchat with your support team and they advise that there is no delivery date, and they have no idea when/if it will be shipped.

This isn't just unprofessional, its deceptive.

This is not at all the experience that I was expecting from DJI.

The conversation I had with your support team is below.

I'm only posting to this forum for now to give you an opportunity to take a corrective action, but i'm going to take this a lot further if this isn't addressed satisfactorily.


-----------------------------------------

Hi

DJI >  Hello there.

DJI >  How may I help you today?


I ordered on the 23rd

Order Number 0612685706559

it said 1 day delivery

but hasn't shipped yet

can you advise when it will ship?

DJI >  Please give me 1-2 minutes so I can check the status of your order.

sure

DJI >  As per checking here on our end, due to the prevention and traffic control measures undertaken for the Coronavirus, the delivery of your product is expected to be delayed. We apologize for the inconvenience caused and will prioritize your order delivery as soon as it resumes.

Timing?

DJI >  We could not guarantee the delivery time as the logistic situation is objectively affected by the pandemic. We will keep monitoring the situation and prioritize your order delivery as soon as it resumes.

Is is being shipped from China, or from within Australia?

DJI >  It is from China.

OK, that’s not good

That's very misleading on your website

DJI >  Sorry about that.

I could have walked down to a local store and bought it

Can I get it refunded?

DJI >  We can request for Stop Shipment.

DJI >  Refund will take 7-14 business days once Stop Shipment is approved.

Can you give any guidance as to how long it will take to ship it if I keep the order?

Some guidance please

DJI >  Sorry we can't guarantee timeframe at the moment.

Not looking for a guarantee, just some guidance

Days?

Weeks?

Months?

DJI >  We can't give any information regarding that.

So it could be a year?

DJI >  That would not last a year for sure.

Can you put me in touch with someone who has some information?

Someone must know what your average delivery time is at the moment

DJI >  Sorry we don't have an available person here who knows the timeframe.

Do you realise that this is very unacceptable?

You've made a public commitment to take peoples money on the promise of 1 day delivery, but knowing you have no intention of delivering it

If you can't provide me with a real answer, I think customers around the world need to read this conversation

DJI >  Sorry about that as we don't have information here.

Honestly, I'd be down to wait if there was a timeframe. Like communicate what's going on as any responsible biz would

I am amazed at how many people have the same issue - I am really feeling deceived. Now my shipment is stuck in customs because of some missing "MID" information that should be on the forms.

Same issue here.  Ordered a DJI Ronin S over Father's Day weekend, and it just changed status to "shipped" today, but the shipping  status is weird:



My order number is         0010517895036, would a DJI Admin please take a look?

Just like @nleques, I ran into the same issue of no real help via online chat.  The rep was clueless and could not provide any information.

hey man, any luck getting your item shipped??