in October 2019, I traveled to Austria, one day I decided to fly over the lake far from the cities and possible interference with the drone. At a short distance from the earth and from me, the drone’s signal simply disappeared, the drone did not return to its home point, it was also impossible to find it in the search function of the drone, it disappeared. I wrote a lot of letters in those support, but for 8 months I did not wait for an answer. I liked the drone, I liked the idea of ​​flying, but that incident hurt me, and no one helped me understand that situation.

Hi, Ivan. We 're truly sorry to know about this. This is certainly not the experience we want you to have. We tried using your Forum account in locating the said emails but gave us no results. If you may kindly provide us the email address you used in sending, please? We're here to help. Thank you in advance for your patience.

Hi, Diana i send letters from Ivan.elita@mail.ru, request 2363414 then 2372012 and 2369175, now 2849345, and others
i send all information about me, my dji account, warranty card, fly records , flight logs,  please, help me if you can.
My phone number +79169056845 Russia, Moscow, you can also write or call in Whats'app or send me a letter on my email.

DJI Diana Posted at 6-24 15:29
Hi, Ivan. We 're truly sorry to know about this. This is certainly not the experience we want you to have. We tried using your Forum account in locating the said emails but gave us no results. If you may kindly provide us the email address you used in sending, please? We're here to help. Thank you in advance for your patience.

Hi, Diana i send letters from Ivan.elita@mail.ru, request 2363414 then 2372012 and 2369175, now 2849345, and others
i send all information about me, my dji account, warranty card, fly records , flight logs,  please, help me if you can.
My phone number +79169056845 Russia, Moscow, you can also write or call in Whats'app or send me a letter on my email.

Ivan Kobzev Posted at 6-25 06:47
Hi, Diana i send letters from , request 2363414 then 2372012 and 2369175, now 2849345, and others
i send all information about me, my dji account, warranty card, fly records , flight logs,  please, help me if you can.
My phone number +79169056845 Russia, Moscow, you can also write or call in Whats'app or send me a letter on my email.

Thank you for the information provided. We'll forward this with the team for further assistance. Again, we thank you for your patience.