Good morning, I would like understand why my order has been standing for 3 days. If it says on your site that it is to be sent, is it so difficult to call a courier and send the package? Order number: 0399825665060

Hi Stefano88, I'm sorry to hear about the delay of your order, I will forward it to our logistics team for a check and expedite, if there is an update, we'll let you know.

Hi Natalia,
thank you very much. I've see that my mavic has shipped today.
Only a question: Shipping is partial, i suppose that DJI Care Refresh it is not send via ups but via email. It's correct?
When I'll receive drone can I register it with another mail? Its a present for my father

Stefano88 Posted at 6-25 07:34
Hi Natalia,
thank you very much. I've see that my mavic has shipped today.
Only a question: Shipping is partial, i suppose that DJI Care Refresh it is not send via ups but via email. It's correct?

If you purchase a product with DJI Care Refresh on the official DJI website, it shall take effect on the second day after the date of shipment. You should be able to receive the service agreement via email.
You could activate the drone with any account, no worries about it.