Hello there Billypaul. I am sorry to know that you are having issues with the camera of your DJI Phantom 3. Before this issue happened was there a hard landing or a crash that happened to the said drone? In addition are you able to post a short sample video showing the said issue for us to be able to see and help you further. Thank you.
DJI Stephen Posted at 6-29 21:24
Hello there Billypaul. I am sorry to know that you are having issues with the camera of your DJI Phantom 3. Before this issue happened was there a hard landing or a crash that happened to the said drone? In addition are you able to post a short sample video showing the said issue for us to be able to see and help you further. Thank you.
Hi there Billypaul. Thank you for the video that you have provided. After seeing the video it seems that there is a hardware issue on the said drone. I would recommend for you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. Just a reminder that DJI do not recommend doing a DIY in fixing the said DJI drone to avoid further damaging the said unit. Again, I am sorry for the trouble and thank you for your understanding.
DJI Stephen Posted at 7-1 00:10
Hi there Billypaul. Thank you for the video that you have provided. After seeing the video it seems that there is a hardware issue on the said drone. I would recommend for you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. Just a reminder that DJI do not recommend doing a DIY in fixing the said DJI drone to avoid further damaging the said unit. Again, I am sorry for the trouble and thank you for your understanding.
Thank you so much for your help.
I will follow your advice and contact them.
At 71 I’m not a do it yourself guy.
I envy all the young folks on here growing up with such a mass of technology and the willingness to share. You all are greatly appreciated.
Again, thank you
I am having a similar issue, but mine will eventually lock in a full tilt position to one side on both pitch and roll axis,and the app will also flash "gimbal overloaded" I eventually have to turn off the drone because the side motor will get extremely warm. Please update is anyone has a suggestion, or if this issue has been resolved. Thanks
Billypaul Posted at 7-1 05:00
Thank you so much for your help.
I will follow your advice and contact them.
At 71 I’m not a do it yourself guy.
Hi there Billypaul. You are very much welcome sir and it is my pleasure to assist you. If you have any other concerns or inquiries with DJI. Please feel free to post it here at DJI Forum. We are here to help and support you. .