Eric Bartolo
First Officer
Flight distance : 21877946 ft
Malta
Offline
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DJI Mindy Posted at 6-26 19:46
Hi Eric, we are sincerely sorry for the unpleasant experience with Osmo Action and our customer service, the device is recommended to be sent back for the after-sales service. May we verify which email you were used to contact our email team and online chat so that we could look into the support issue? Per checking your Forum account, there is no email record of the Osmo Action and the case number.
Or please start an online repair form directly here: https://repair.dji.com/repair/index?site=brandsite&from=nav, the shipping label will be sent to you within 48 working hours if your address is eligible for it.
Thanks for the reply. Email should be the same as my DJI Forums email - eric.bartolo@gmail.com |
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