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Wrong location visualisation
618 14 2020-6-27
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KDP +
First Officer
Flight distance : 857677 ft
United States
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Hello DJI,

I think there is a problem with the location of some of the users in the forum...

Mine is now set to 'United States'.... don't know where this is coming from....? I'm located in Belgium....

Any other users observing an issue with this ?
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2020-6-27
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi KDP +, the location on Forum depends on the network IP, did you connect to the local network? How about trying with another network?
2020-6-27
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KDP +
First Officer
Flight distance : 857677 ft
Belgium
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Hello DJI Mindy, thanks for your feedback...

I'm connected via my Wifi network, as usual...  I will retry it with another network / LAN cable to see if something changes...

When is the location updated exactly ?  Is this during the login, constantly, delayed, or with any interval...?

Thank you
2020-6-28
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DJI Mindy
Administrator
Flight distance : 7 ft
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KDP + Posted at 6-28 00:49
Hello DJI Mindy, thanks for your feedback...

I'm connected via my Wifi network, as usual...  I will retry it with another network / LAN cable to see if something changes...

The location has been updated to Belgium, please let us know if you have any further concerns about it.
2020-6-28
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KDP +
First Officer
Flight distance : 857677 ft
United States
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Although it was changed, it is back to United States at the moment...

When I check my IP-location, it is located in Belgium...

2020-6-28
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DJI Mindy
Administrator
Flight distance : 7 ft
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KDP + Posted at 6-28 02:37
Although it was changed, it is back to United States at the moment...

When I check my IP-location, it is located in Belgium...

We've forwarded to our technicians for further analysis, once there is any update, I will let you know.
2020-6-28
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KDP +
First Officer
Flight distance : 857677 ft
United States
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Great! Thanks
2020-6-28
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DJI Mindy
Administrator
Flight distance : 7 ft
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May we confirm whether your WLAN set up any proxy? Please test again to see whether only when connecting to the WIFI, the location on Forum is recognized as the US, when connecting to LAN cable, the location is recognized as Belgium.
2020-6-29
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KDP +
First Officer
Flight distance : 857677 ft
United States
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I will test it using LAN cable. I will keep you informed.

Thanks
2020-6-29
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DJI Mindy
Administrator
Flight distance : 7 ft
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KDP + Posted at 6-29 10:40
I will test it using LAN cable. I will keep you informed.

Thanks

Sure, waiting for your update.
2020-6-30
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KDP +
First Officer
Flight distance : 857677 ft
Belgium
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DJI Mindy Posted at 6-30 01:26
Sure, waiting for your update.

Test - test location via LAN
2020-6-30
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KDP +
First Officer
Flight distance : 857677 ft
Belgium
Offline

Test - Test location via Wifi
2020-6-30
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KDP +
First Officer
Flight distance : 857677 ft
United States
Offline

Test - Test with active Zscaler (VPN)
2020-6-30
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KDP +
First Officer
Flight distance : 857677 ft
United States
Offline

OK DJI Mindy, it looks like the Zscaler software is doing something with the location of me...
I will ask them what's the reason of location change when using this.
Strange thing that it worked well all the time before, just the last weeks it has changed...

Thank you for your support
2020-6-30
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DJI Mindy
Administrator
Flight distance : 7 ft
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KDP + Posted at 6-30 22:01
OK DJI Mindy, it looks like the Zscaler software is doing something with the location of me...
I will ask them what's the reason of location change when using this.
Strange thing that it worked well all the time before, just the last weeks it has changed...

Good to know you've located the problem, hope they will help figure it out. If there is anything else we can do for you, please feel free to let us know.
2020-7-4
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