djiuser_uNhQlI1PAc6y
lvl.1
Flight distance : 51207 ft
United States
Offline
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Hello all,
Just wanted to share my service experience so far. I am desperately trying to remain patient with all of the delays due to COVID. The timeline below will show just how painful the delay has been.
June 10th: I opened a case to repair my Mavic Mini after a crash. I do have DJI Care so I expect a quick turn around. I package it up and drop it off at a UPS site.
June 16th: The mini arrives at the Texas repair facility. (According to UPS.)
June 19th: DJI acknowledges they have recieved the package on their website.
June 26th: I recieve the data analysis. Yes the crash was my fault, I knew that.
I'm getting worried! Texas will likely see some new Covid restrictions soon and then I know it could be months before getting the drone back. Like I said, trying to remain patient and optimistic. I could've attached a new arm and had the drone flying in just a few days and I'm regretting the fact that I didn't.
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