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Smart Controller Charges Slowly
158 3 6-28 20:47
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TheAlmostGreat
lvl.1
United States
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Hi there,

It takes a week to charge my smart controller fully with the provided charger and cable, or even more powerful chargers such as my laptop charger. After about 4 batteries, the smart controller dies and it takes days to charge up again. Is there any reason why I can't charge a $750 controller when just about everything else seems capable of managing its power supply?
6-28 20:47
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi TheAlmostGreat, sorry to read your experience with Smart Controller, what is the firmware version of your device? Did you charge it when the Smart Controller is turned off? It usually takes about 2 hours to fully charge a DJI Smart Controller with the provided charger. If a third-party charger is used, the charger needs to support QC2.0 or higher charging protocol.
6-28 22:48
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TheAlmostGreat
lvl.1
United States
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DJI Mindy Posted at 6-28 22:48
Hi TheAlmostGreat, sorry to read your experience with Smart Controller, what is the firmware version of your device? Did you charge it when the Smart Controller is turned off? It usually takes about 2 hours to fully charge a DJI Smart Controller with the provided charger. If a third-party charger is used, the charger needs to support QC2.0 or higher charging protocol.

v1.00.0700, no new updates available, and of course it is charging with the controller turned off. Also, again, it takes this long to charge with the charger you provide.
6-29 05:33
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DJI Mindy
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Flight distance : 7 ft
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TheAlmostGreat Posted at 6-29 05:33
v1.00.0700, no new updates available, and of course it is charging with the controller turned off. Also, again, it takes this long to charge with the charger you provide.

In this case, it is recommended to send back the device to DJI repair center for the diagnosis, please start a ticket here and send back at your most convenience: https://repair.dji.com/repair/index?site=brandsite&from=nav
6-29 23:01
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