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Serial Number: how to verify
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11421 288 2020-6-29
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SayyedSalman0
lvl.1
Flight distance : 98 ft

United States
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Where can I verify the serial numbers associated with my account (of my drones)? thanks
2020-6-29
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SayyedSalman0
lvl.1
Flight distance : 98 ft

United States
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How to register used drone

Hi,
I am Salman Sayyed and I bought my first ever drone. it used for sure and I am wondering how can I register it to my DJI account.
It is a Mavic mini
2020-6-29
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DJI Mindy
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SayyedSalman0 Posted at 6-29 07:55
Hi,
I am Salman Sayyed and I bought my first ever drone. it used for sure and I am wondering how can I register it to my DJI account.
It is a Mavic mini

It is a used drone right? If yes, the activation account cannot be updated, you just need to register your own DJI account on DJI Fly APP and then you could connect and fly the drone.
2020-6-30
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SayyedSalman0
lvl.1
Flight distance : 98 ft

United States
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DJI Mindy Posted at 6-30 00:31
It is a used drone right? If yes, the activation account cannot be updated, you just need to register your own DJI account on DJI Fly APP and then you could connect and fly the drone.

Thank You
Appreciate your answer
2020-6-30
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DJI Mindy
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SayyedSalman0 Posted at 6-30 08:19
Thank You
Appreciate your answer

No problem, enjoy flying.
2020-7-1
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djiuser_SXhlDUy5N9Uc
lvl.1
Flight distance : 70758 ft
Romania
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DJI Mindy Posted at 7-1 21:25
No problem, enjoy flying.

Hello, please verify this sn for mavic air 2 .
3N3BH5G002031K
Check if everything is ok, is a new drone , not activated yet
2020-7-3
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DJI Mindy
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djiuser_SXhlDUy5N9Uc Posted at 7-3 00:47
Hello, please verify this sn for mavic air 2 .
3N3BH5G002031K
Check if everything is ok, is a new drone , not activated yet

Nope, the drone was not activated, hope you enjoy flying.
2020-7-3
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djiuser_FlZEqTE48Kp6
lvl.1

United States
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DJI Mindy Posted at 7-3 04:03
Nope, the drone was not activated, hope you enjoy flying.

Looking at purchasing a used Mini. Can you tell me if the serial is activated and or potentially stolen?

1SZDH1B212958U
2020-7-7
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DJI Mindy
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djiuser_FlZEqTE48Kp6 Posted at 7-7 12:09
Looking at purchasing a used Mini. Can you tell me if the serial is activated and or potentially stolen?

1SZDH1B212958U

I've replied to your own thread, please check it and keep me updated there, thank you.
2020-7-8
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maxer_25
lvl.1

Romania
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Hello DJI,
Looking to buy a Mavic 2 Pro. The current owner says it's locked. How can I activate it?
SN: 163DG1J001787J

Thank you!
2020-10-4
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DJI Mindy
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maxer_25 Posted at 10-4 02:43
Hello DJI,
Looking to buy a Mavic 2 Pro. The current owner says it's locked. How can I activate it?
SN: 163DG1J001787J

Yes, it is locked. We have received a fraud notification from the issuing bank for the card that used to complete the recent order. There might be different reasons for the bank to issue this notification:

• The cardholder reported to the bank that the transaction is fraudulent.
• The cardholder initiated a fraud chargeback dispute against the order.
• The issuing bank noticed something abnormal and reported the transaction as fraudulent on behalf of the cardholder.

If there is any misunderstanding, we highly recommend to contact the bank to cancel the fraud report or chargeback dispute, or explain this order to the bank. We will unlock the aircraft and spare parts when we receive the cancellation confirmation from the bank. Thank you for your understanding and support.
2020-10-4
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maxer_25
lvl.1

Romania
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DJI Mindy Posted at 10-4 19:49
Yes, it is locked. We have received a fraud notification from the issuing bank for the card that used to complete the recent order. There might be different reasons for the bank to issue this notification:

• The cardholder reported to the bank that the transaction is fraudulent.

Waw! Thank you!!!! I smelled something suspicious.
I didn't know DJI can block drones by SN. Good to know!
2020-10-5
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DJI Mindy
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maxer_25 Posted at 10-5 02:59
Waw! Thank you!!!! I smelled something suspicious.
I didn't know DJI can block drones by SN. Good to know!

You are welcome, please let us know if you have any further concerns.
2020-10-5
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fansd7e07c8b
lvl.2
Flight distance : 775249 ft
United States
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DJI Mindy Posted at 10-5 22:27
You are welcome, please let us know if you have any further concerns.

Are you able to check serials if provided? Wanting to buy a new in box, private party drone. Wanting to check if serial is good, not stolen, and if it can/ cannot be registered for DJI care
2020-10-6
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DJI Mindy
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fansd7e07c8b Posted at 10-6 12:28
Are you able to check serials if provided? Wanting to buy a new in box, private party drone. Wanting to check if serial is good, not stolen, and if it can/ cannot be registered for DJI care

We will do our best to check, please post the serial number here.
2020-10-6
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djiuser_ybomqXNWWnXi
New

United States
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Hey how can someone check the SN on their own?
2020-10-12
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DJI Mindy
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djiuser_ybomqXNWWnXi Posted at 10-12 12:36
Hey how can someone check the SN on their own?

The end users cannot check the SN, if you need any assistance, please post your SN here.
2020-10-12
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Flippee
lvl.1
Flight distance : 792352 ft
United States
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Hello, hope all is well, could you please check this serial number? OM6CGCMR0A8S0V. I bough the drone and was wondering if it was repaired/refurbished.

Thanks
2020-10-19
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DJI Mindy
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Flippee Posted at 10-19 19:33
Hello, hope all is well, could you please check this serial number? OM6CGCMR0A8S0V[view_image]. I bough the drone and was wondering if it was repaired/refurbished.

Thanks

Hi there, I have sent you a PM, please check it, thanks.
2020-10-20
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Flippee
lvl.1
Flight distance : 792352 ft
United States
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DJI Mindy Posted at 10-20 02:04
Hi there, I have sent you a PM, please check it, thanks.

Thank you for assisting
2020-10-24
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DJI Mindy
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Flippee Posted at 10-24 06:15
Thank you for assisting

You're most welcome.
2020-10-25
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djiuser_pdYJkXVeAiRm
lvl.1

Venezuela
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Is there any info about this serial number? Which country is being used or who is related to 08QCF17P02189E, they are selling it to me over the internet
2020-10-27
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DJI Mindy
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djiuser_pdYJkXVeAiRm Posted at 10-27 11:50
Is there any info about this serial number? Which country is being used or who is related to 08QCF17P02189E, they are selling it to me over the internet

Hi there, I had sent you PM, please check.
2020-10-27
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mirkorusso
lvl.1

Venezuela
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DJI Mindy Posted at 10-27 23:12
Hi there, I had sent you PM, please check.

Is there any way to know if is beign use by another user after the activation
2020-10-28
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DJI Mindy
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mirkorusso Posted at 10-28 08:59
Is there any way to know if is beign use by another user after the activation

Sorry to let you know that we are unable to check it via the serial number, appreciate your kind understanding.
2020-10-29
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svkartashov
lvl.1
Russia
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Hi! Could you please help me to clarify the following - I bought used Mavic 2 Pro and found out that it has 2 serial numbers: on the sticker 163DG1F001C097 and under sticker YCBZJJ0003630. Why does it have 2 serial numbers? Is everything fine with my drone? Please help.
IMG_8757.jpg
2020-11-11
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Dorio
lvl.1

Romania
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Hi i'm planning to purchase a used drone 1WGSH7A5124PHR .

Can you please tell me if there is anything wrong with it ?

Thank you
2020-11-15
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DJI Natalia
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svkartashov Posted at 11-11 02:00
Hi! Could you please help me to clarify the following - I bought used Mavic 2 Pro and found out that it has 2 serial numbers: on the sticker 163DG1F001C097 and under sticker YCBZJJ0003630. Why does it have 2 serial numbers? Is everything fine with my drone? Please help.

Hi there, I have sent you a PM, please check it, thanks.
2020-11-15
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DJI Natalia
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Dorio Posted at 11-15 15:56
Hi i'm planning to purchase a used drone 1WGSH7A5124PHR .

Can you please tell me if there is anything wrong with it ?

PM has been sent, please check it, thanks.
2020-11-15
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kuschakul
lvl.1
Russia
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Hello, please verify these sn.
3N3BH6M0020312
3N3BH7D00201FY

Check if everything is ok, is a new drone , not activated yet, DJI Care (Russia), thank you.
2020-11-15
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DJI Natalia
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kuschakul Posted at 11-15 22:45
Hello, please verify these sn.
3N3BH6M0020312
3N3BH7D00201FY

PM has been sent, please check it, thanks.
2020-11-16
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Barty Barti
lvl.1

United Kingdom
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Hi Mindy can u check this SN for me please.
13MLH8UR010292 thanks
2020-11-20
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DJI Natalia
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Barty Barti Posted at 11-20 02:37
Hi Mindy can u check this SN for me please.
13MLH8UR010292 thanks

PM has been sent, please check it, thanks.
2020-11-20
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Barty Barti
lvl.1

United Kingdom
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Hi Natalia i cant find any inbox here...could u be so kind and just answer if this SN a genuine DJI product? It all i need to know thanksss
2020-11-21
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Barty Barti
lvl.1

United Kingdom
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Anybody? )
2020-11-22
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DJI Natalia
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Barty Barti Posted at 11-21 01:38
Hi Natalia i cant find any inbox here...could u be so kind and just answer if this SN a genuine DJI product? It all i need to know thanksss

Sorry for the late response, Barty. Please check the "Personal Message" via your computer.
The serial number has been checked, it is a genuine DJI product.
2020-11-23
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Udonitron
lvl.2

Canada
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I just bought an Air 2, used off ebay.
The guy sent me  a screen shot of his receipt from DJI purchased on the 17th of May 2020.
The serial is 3N3BH54002003L but like the user above, mine is a sticker.
Have not removed the sticker. Thank you!
2020-11-28
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DJI Natalia
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Udonitron Posted at 11-28 21:38
I just bought an Air 2, used off ebay.
The guy sent me  a screen shot of his receipt from DJI purchased on the 17th of May 2020.
The serial is 3N3BH54002003L but like the user above, mine is a sticker.

PM has been sent, please check it, thanks.
2020-11-29
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djiuser_X3PCnXKTW2Wh
lvl.1
Flight distance : 6017 ft
Norway
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163DG1S00191C7
can I ask for information if the drone was repaired?

Brgds Michal
2020-11-29
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DJI Natalia
Administrator

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djiuser_X3PCnXKTW2Wh Posted at 11-29 02:05
163DG1S00191C7
can I ask for information if the drone was repaired?

Hello there, I have sent you a PM, please check it, thanks.
2020-11-29
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