Hi all,

I just bought a used Mavic 2 Pro from Amazon. How can I check the activation date of the aircraft? Also, how can I know if it's already covered by DJI Care Refresh, or if I can purchase coverage for it now? I've tried entering the S/N on the DJI Care Refresh page but I got an "invalid S/N" error message.

Any tips would be greatly appreciated!

Thanks!

A moderator will hopefully login and answer your question. They can help you out.

HurleyBird Productions Posted at 6-29 10:53
A moderator will hopefully login and answer your question. They can help you out.

Thanks!

Hello there, thanks for your support to DJI, may I have the serial number of your drone so that I could help further? The aircraft's S/N can be found inside the battery compartment, thanks.

DJI Mindy Posted at 6-29 19:43
Hello there, thanks for your support to DJI, may I have the serial number of your drone so that I could help further? The aircraft's S/N can be found inside the battery compartment, thanks.

Hi Mindy!

The S/N is 163DFBU001MPN2.

Thanks!

djiuser_AGuS5FdsJ0T9 Posted at 6-29 20:44
Hi Mindy!

The S/N is 163DFBU001MPN2.

Thanks for the SN, the drone was activated last year and it was not bound to any DJI Care Refresh. If you would like to purchase the case service, you will need to take a video to verify the drone is still in good condition, please check the details here: https://repair.dji.com/en/djicare/customerupload

DJI Mindy Posted at 6-30 05:50
Thanks for the SN, the drone was activated last year and it was not bound to any DJI Care Refresh. If you would like to purchase the case service, you will need to take a video to verify the drone is still in good condition, please check the details here: https://repair.dji.com/en/djicare/customerupload

Thank you for your help, Mindy! Much appreciated

DJI Mindy Posted at 6-30 05:50
Thanks for the SN, the drone was activated last year and it was not bound to any DJI Care Refresh. If you would like to purchase the case service, you will need to take a video to verify the drone is still in good condition, please check the details here: https://repair.dji.com/en/djicare/customerupload

Hello again, Mindy! Could you help me check this other S/N please? 163CGAPR0A418Z. I bought another unit and I'm trying to decide which one to keep.

Thank you!

djiuser_AGuS5FdsJ0T9 Posted at 7-3 02:17
Hello again, Mindy! Could you help me check this other S/N please? 163CGAPR0A418Z. I bought another unit and I'm trying to decide which one to keep.

Thank you!

The activation date will be sent to you via PM, this drone was not bound to DJI Care Refresh, please follow my post in 6# and take the verification video if you would like to purchase DJI Care Refresh.