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Loading media and disconnection issues
141 4 6-29 12:57
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g2gg
lvl.4
Flight distance : 193993 ft
Romania
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Hello,
I have a problem since a while now. When i try to access the media content from
DJI GO 4 app, a loading image is displayed and no media is displayed. I have to just retry, sometimes as long as 15 minutes until media is displayed.
Any recommandations? Also, as a second point, when drone is in the air and i press photo button, drone is getting disconnect. Maybe problems are related?

3C4D896A-D10C-4BCA-A758-003D3DCFA62C.png
6-29 12:57
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g2gg
lvl.4
Flight distance : 193993 ft
Romania
Offline

I think problem was caused because i had 54gb of data on sdcard. After a format is ok now.
7-1 11:00
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DJI Stephen
Super Moderator

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Hello there g2gg. I am sorry for the trouble this has caused and thank you for reaching out. May we know what is that specifications of the SD card that you are using please and are you able to use a different suggested SD card for your DJI Spark for us to be able to isolate the said issue. For reference I will post the list of suggested SD cards for the DJI Spark. Thank you.

7-1 19:06
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g2gg
lvl.4
Flight distance : 193993 ft
Romania
Offline

Hello, thanks for answer. This is the mode of the sdcard
image.jpg
7-1 21:43
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g2gg
lvl.4
Flight distance : 193993 ft
Romania
Offline

Is ok this version?
7-2 09:37
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