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Lost contact during follow me mode
88 3 6-29 20:21
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djiuser_iWtVmFOUTx0M
lvl.1
Flight distance : 556316 ft
United States
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Does anyone have experienced this type of issue when i have the aircraft to follow me mode and lost contact, aircraft start to wobble like crazy. Aircraft crashed to the side of the mountain and cracked both forward lower arm. Wondering if DJI will replace this.
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6-29 20:21
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Neo Supreme
First Officer
Flight distance : 76329 ft
United States
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Hopefully and admin will come on and advise what to do, though I'm sure a call to DJI customer care will answer your questions.
7-1 02:39
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DJI Stephen
Super Moderator

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Hello there. I am sorry to read and to know that your DJI Mavic 2 Pro crashed to the side of the mountain. Since this unfortunate event happened I would recommend you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We have a professional team that will do there best to check what happened to the said drone and will give out the best resolution for this issue. Just a reminder that  DJI do not recommend doing a DIY in fixing the said DJI drone to avoid further damaging the said unit. We hope to hear from you soon and looking forward to resolve this issue as soon as possible. Thank for your support.
7-1 20:14
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Nap Perez
New

United States
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I did give them the feedback unfortunately I have not heard from them yet. I did not expect this to happen on a very expensive drone with all the safety device installed. It happens to me in multiple occasions. Sadly the drone was not not recording when it actually crashed. The only one that was captured was the first time it happens that day.
7-1 20:54
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