Dear support,
I would like to share the story I had on 29.06.2020.
I was flying with my drone and I suddenly got a message that Remote Control connection was lost and the DJI Fly App screen blacked out at the same time (I have iphone 8). I immediately checked the connection cable with the phone however there was no problem. At this time my drone was on D 132m, H 27m and out of my direct view zone. As I could not see the information on screen I lost the control and also the drone. I attached the flight records. I got a Remote Control lost connection message at around 1m 20sec during the flight. I was filming the other side of the river at this time and after this second you will see senseless backward and right maneveurs because of this issue.
After this situation happened, I checked the flight records and saw that the drone had fallen to an inaccessible area, therefore I lost my drone.
I also shared the issue with product support. Request number 2876383
Please support for the investigation. I am ready to share further information if needed.
Kind regards,
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