I ordered a Mavic Mini Fly More Combo and Care Refresh on 20th June. Care Refresh started on 26th but the drone arrived on 30th.Why does Care Refresh start without the drone being delivered?
In fact buying a drone and Care Refresh in one order is paying earlier to get less (useable days of service). That's annoying.

BTW:
It took 7 business days from payment to delivery. The shop states it should be 2-5 business days delivery time to Germany.

Hello there, per DJI Care Refresh policy, if you purchase a product with DJI Care Refresh on the official DJI website, it shall take effect on the second day after the date of shipment. We apologize for the shipment delay due to the pandemic, I will forward your concerns to the related team to see whether the DJI Care Refresh can be reset, thank you.

I have sent you PM, please check, thanks.

Hello DJI Mindy,
the start date of Care Refresh has been updated. Thank you very much.

djiuser_nr8OpbqUnZRt Posted at 7-2 05:48
Hello DJI Mindy,
the start date of Care Refresh has been updated. Thank you very much.

You are welcome, please keep us updated if you have any further concerns. We will do our best to help.

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