Hi, I've been using my Dji Osmo Action for a month or two now. All of a sudden the audio on the recordings have started sound distorted/blurry. I'm running the 01.09.00.10 (7211) version (updated today), the sound is set to medium (have tried low too). Some of the voice controls don't work either. When turning off wind-noise reduction the audio is better and the voice control is better too. Is there a bug with this function (wind noise reduction)?

Hi. I am sorry for the trouble this has caused. With regards to this concern. Kindly please provide a sample footage of the issue for better assistance. Please keep us posted for further assistance. Thank you.

The OA does not have any Audio adjustments, the sound is for the camera   audio of a  button press, like that?   VC and NR should not  cause a issue to teh Audio of hte video track.  like said lets see a youtube clip. before we start guessing.

DJI Paladin Posted at 7-3 02:09
Hi. I am sorry for the trouble this has caused. With regards to this concern. Kindly please provide a sample footage of the issue for better assistance. Please keep us posted for further assistance. Thank you.

Where do you want me to upload the test video (83MB).

Also, now the screen on my Dji Osmo Action is looking strange, mostly black with light grey horizontal fields. The front screen works fine, but not the rear screen. This seems to not be a healthy cam any more.

ChiffInOz Posted at 7-3 03:04
Where do you want me to upload the test video (83MB).

Also, now the screen on my Dji Osmo Action is looking strange, mostly black with light grey horizontal fields. The front screen works fine, but not the rear screen. This seems to not be a healthy cam any more.

Video on Youtube link below:

https://youtu.be/vSi5-b-eJaM

ChiffInOz Posted at 7-3 03:09
Video on Youtube link below:

https://youtu.be/vSi5-b-eJaM

Thank you for the update. I will forward this concern and thread to our designated DJI support team for further attention. Thank you.

DJI Paladin Posted at 7-3 03:23
Thank you for the update. I will forward this concern and thread to our designated DJI support team for further attention. Thank you.

Below is the link for the Main screen now being blurry too. Small screen still ok.

https://youtu.be/r2b6FZ0QNxU

Suggestion:  return. get a new camera.

Fishycomics Posted at 7-3 03:58
Suggestion:  return. get a new camera.

How do I go about that?

I have had the cam for 2-3 months.

https://repair.dji.com/repair/index?site=brandsite&from=nav

Fishycomics Posted at 7-3 17:31
https://repair.dji.com/repair/index?site=brandsite&from=nav

Should I send the entire unit including the battery and 256GB memory card or just the main unit?

ChiffInOz Posted at 7-3 18:20
Should I send the entire unit including the battery and 256GB memory card or just the main unit?

Case Number: CAS-4568611-M8N6J5